Customer Support Agent

Dashco

Job Location:

Limassol - Cyprus

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking to recruit an Arabic speaking Customer Support Agentwith a leading investment firm.

Position: Customer Support Agent

Location: Limassol Cyprus

Work model: On site

DUTIES AND RESPONSIBILITIES:

Effectively managing the company chats E-mails and calls
Identifying and assessing customers needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls Chat E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and actions taken
Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks
Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures.

REQUIREMENTS:

Proven customer support experience
Experience/background in Forex
Native/ fluency in Arabic and English (at least B2 level) both verbal and written
Proficiency in the use of Microsoft Office Word Excel Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on 24/7 weekly rotating shifts (morning/ afternoon/ night).

We are looking to recruit an Arabic speaking Customer Support Agentwith a leading investment firm. Position: Customer Support Agent Location: Limassol Cyprus Work model: On site DUTIES AND RESPONSIBILITIES: Effectively managing the company chats E-mails and callsIdentifying and assessing customer...