German Speaking VIP Account Manager iGaming

Responsibilities

• Develop and maintain strong personalized relationships with high-value players in your market.
• Serve as the main point of contact for VIP players promptly addressing their inquiries concerns and requests.
• Provide customized support to VIP players including managing deposit and withdrawal requests resolving payment issues and ensuring a seamless gaming experience.
• Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions bonuses and incentives to maximize player value.
• Continuously monitor and analyze player activity identifying trends and opportunities to enhance player engagement and retention.
• Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
• Stay up-to-date with the latest product developments game features and promotions to effectively communicate this information to VIP players.
• Handle VIP player complaints and disputes with a focus on fair and efficient resolutions
• Provide regular reporting on the performance of your VIP players accompanied by recommendations for improvement to the management team.

Requirements:

• Bachelors degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry with a strong emphasis on VIP player management.
• Profound understanding of the your country iGaming market along with in-depth knowledge of player preferences.
• Bilingual or Native level of the target market and fluency in English
• Outstanding communication and interpersonal skills.
• A customer-centric mindset with a firm commitment to delivering top-tier customer service.
• Strong analytical capabilities with a data-driven approach to decision-making.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Available to work on shifts from Monday to Sunday up until 200am CET
• Exceptional problem-solving skills and the capacity to remain composed under pressure.

We offer excellent benefits:

• Working in dynamic European company
• Professional growth within the company
• Corporate events team building activities
• Young and friendly team

• Health Insurance
• Unlimited KPIs bonus after the 3rd month of employment
• Learning and development opportunities interesting challenging tasks;
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 24 working days of Annual Vacation;
• Breakfasts and lunches in the office (partially paid by the company).
• Coffee fruits and snacks available as well