Client Service Manager
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (HBTW) provides payments collections and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.
People responsibility: N
Report to: SVP Head of Client Service and Risk Coordinator
1) To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank
2) To act as the point of contact for selected top-tier revenue clients take ownership of their queries and to assist clients in resolving all operational issues
3) To understand clients needs and provide feedback on product/system requirements and spot cross-sell opportunities and act on them as necessary
4) To take ownership of issues including its timely escalation until customer accepts its resolution
1) Communication skills in writing over the telephone and in personal meeting with clients
2) Ability of handling customer complaints and building personal & cordial relationship with clients
3) Take ownership of issues including its timely escalation and resolution
4) Fluent English in both written and spoken
5) IT related education background will be a plus or advantage
Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.
Required Experience:
Manager
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
