Team Leader VIP Service
Job Location:
Taipei City - Taiwan
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Purpose of Role
Responsible for assisting the Manager in ensuring the highest standards of service are provided in accordance with B&F operating procedures in order to meet and exceed guest satisfaction.
Responsibly Description
- Manage and create menus according to guest needs and dietary requirements.
- Liaise with Venue Managers Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
- Maintain communication with all departments to ensure VIP customer service needs are met.
- Join the service team when VIPs or board members dine at venues. Make sure appropriate discounts are applied accordingly.
- Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
- Follow all company policies and procedures.
- Manage and create menus according to guest needs and dietary requirements.
- Liaise with Venue Managers Chefs and Hostess in relation to necessary follow-up on reservations and special menus.
- Maintain communication with all departments to ensure VIP customer service needs are met.
- Join the service team when VIPs or board members dine at venues. Make sure appropriate discounts are applied accordingly.
- Assist with service at venues and engage guests in conversation about dining experiences at the hotel.
- Follow all company policies and procedures.
- Assist with service at venues during special events and W Happenings.
- Maintain good relationship with board members and VIPs.
- Build good communication with administrative assistants.
- Meet special guests (Marriott Bonvoy members etc..) establish good relationship and ensure guests enjoy their stay at W.
- Conduct trainings for Hostesses on welcome experience.
- Train all Talents to ensure they recognize VIP and board members.
- Act with a degree of independence as liaison between internal and external clients.
- Accomplish a set of administrative duties such as attend meetings maintain activity log book and other specific duties related to the role.
- Handle customer requests and complaints when appropriate in order to WOW them while ensure the delivery of a W lifestyle experience.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
