Personal Loans Director Onboarding & Engagement

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

What Youll Do

• Own LendingClubs Personal Loans onboarding and engagement strategy and build an ongoing relationship with our members
• Build engaging experiences and outreach campaigns after loan issuance in partnership with product and marketing
• Increase conversion in the final stages of loan issuance by streamlining final verifications and approvals in partnership with fraud and risk
• Optimize loan funding and disbursement processes including minimizing required applicant touchpoints to link and verify external financial accounts
• Develop evaluate and advocate for strategies to build new Personal Loan features that improve our members experience or are responsive to member requests
• Drive continuous improvement through ongoing experimentation throughout the Personal Loan member lifecycle
• Translate ideation and strategy into clear proposals and operating plans
• Partner with Business leaders and Product on performance metrics forecasts and portfolio objectives
• Ensure operational excellence and compliance across all initiatives
• Lead business reviews and performance reporting to senior leadership highlighting results and actionable optimizations
• Leverage AI to increase your efficiency ideate on new strategic proposals generate competitive insights and review technical analyses & code
• Help train and mentor a high-performing team of analysts managers and contractors

About You

• 10 years of experience in consumer lending financial services management consulting or related industries with proven success managing loan onboarding and member engagement
• Deep expertise in unsecured lending customer lifecycle management and financial product strategy
• Proven ability to translate data-driven insights into actionable growth strategies
• Strong mentorship skills with experience supporting junior team members and contractors in a fast-paced matrixed environment
• Excellent communication and collaboration skills with the ability to influence across functions
• You understand how to apply AI to complex high-stakes work not just for efficiency but to unlock better outcomes. You set a high bar for responsible use including attention to data integrity model limitations and compliance considerations
• Bachelors degree in Business Economics Finance or related field; or equivalent work experience

Work Location
San Francisco

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be offers relocation based on actual job level.

Time Zone Requirements
Primarily PT

While the position will primarily work local hours LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to LendingClub offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of LendingClubs Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
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LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at