Customer Engagement Manager
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Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
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Customer Engagement Manager
Customer Engagement / Digital / Omnichannel
Based in: São Paulo Brazil
Lead the evolution of digital healthcare engagement and shape how physicians connect with life-changing treatments across Brazil.
Your new role
As Customer Engagement Manager youll orchestrate how we engage Healthcare Professionals across all digital touchpointsfrom our HCP Portal to CRM journeys to emerging channels like WhatsApp. Youll be the architect of physician engagement strategies that combine cutting-edge technology with deep understanding of what healthcare providers need.
Day-to-day your responsibilities will include:
- Defining and executing comprehensive HCP engagement and omnichannel strategies that deliver measurable impact on physician relationships and patient outcomes
- Owning and evolving our HCP Portal as the central medical content hubfrom content strategy and governance to performance optimization
- Leading HCP-facing digital channels including CRM campaigns (email WhatsApp automated journeys) and closed digital environments for physicians
- Orchestrating seamless content channel and campaign experiences across brand medical and commercial stakeholders
- Managing agency partners vendors budgets and contracts to deliver best-in-class engagement programs
- Ensuring full compliance with local and global pharmaceutical regulations across all digital touchpoints
- Tracking and optimizing performance using engagement KPIs (open rates CTR CTOR journey performance) and translating data into actionable insights
- Driving innovation in customer engagement by integrating AI tools predictive analytics and agile methodologies to stay ahead of market changes
Your new department
From Customer Engagement we work very closely with crossfunctional teams such as Marketing Medical Sales and Omnichannel using a combination of customer insights data and field learnings to identify opportunities to enhance how we engage with healthcare professionals.
The focus of the team is not only on analysis but on translating insights into clear actionable recommendations testing new engagement approaches and supporting teams in embedding successful solutions into the way we operate.
Its a dynamic collaborative environment where curiosity critical thinking and a strong customercentric mindset are highly valued
Your skills & qualifications
Were looking for a strategic data-driven marketer who thrives in the complexity of omnichannel orchestration and has a passion for healthcare innovation. Youll bring with you:
- Minimum 5 years of experience in digital marketing or multichannel/omnichannel campaigns with at least 3 years specifically in omnichannel engagement or digital marketing roles
- Proven track record of creating orchestrating measuring and optimizing successful omnichannel campaigns from end to endtranslating insights into recommendations that drive business results
- Strong expertise in HCP engagement strategies CRM platforms marketing automation journey orchestration and digital analytics tools
- Experience managing cross-functional stakeholders and agency partners in complex regulated environmentswith demonstrated ability to influence without direct authority
- Deep analytical capabilities with proficiency in engagement KPIs (OR CTR CTOR) and ROI-focused mindset to ensure all activities contribute to measurable business growth
- Bachelors degree in Digital Marketing Business Administration or related field (Masters degree preferred)
- Excellent communication and storytelling skills with ability to craft compelling narratives for diverse audiences
- Strategic thinking combined with creative problem-solvingyou see challenges as opportunities for innovation
- Fluency in Portuguese and English; Spanish is a plus
Nice to have:
- Experience in Consumer Goods e-commerce or digital-first brands (e.g. iFood Rappi Nespresso Sephora Shopee Invisalign) or at leading digital/omnichannel agencies
- Knowledge of pharmaceutical industry regulations and compliance frameworks
- Familiarity with AI-driven marketing tools and predictive analytics platforms
Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with determination constant curiosity and a commitment to finding better ways forward. For over 100 years this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking shared purpose and mutual respect come together to create extraordinary results. When you join us youre not just starting a job youre becoming part of a story that spans generations.
What we offer
There is of course more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.
More Information
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To complete your application click on Apply now attach your CV and follow the instructions.
Deadline
16 April 2026. Applications are reviewed on an ongoing basis.
Required Experience:
Manager
About Company
You will be part of the Gulf Cluster sales team based in Qatar. You will report to the Country Sales Manager. The local team consists of approx 10 employees, and has highly-engaged and experienced members that are looking for a new teammember.
