IT Support Specialist
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Job Location:
Clayton, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join DYOPATH as an IT Support Specialist
Are you energized by providing handson technical support improving IT systems and ensuring users stay connected and productive
DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup technical guidance and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization.
Why Youll Love Working Here
Benefits
- Medical dental and vision coverage
- Life insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
Full overview: Overview
Location: Hybrid (Clayton NC)
Schedule: 1st Shift (7a-3:30p); Monday through Friday
Pay Rate: $25
Your Mission as an IT Support Specialist
- Provide onsite IT setup of computers and devices for new and current users
- Develop and implement protocols and guidelines for the use of IT systems across departments and projects
- Provide guidance and recommendations on optimal IT solutions technologies and strategies
- Deliver technical support assistance and training for systems networks software and hardware
- Serve as a liaison between end users and higherlevel support teams to ensure clear communication and timely resolutions
- Install configure and maintain hardware and software including printers network cards and other peripherals
- Monitor system and network performance and proactively address potential issues
- Perform troubleshooting repairs and data restoration to minimize downtime
- Conduct routine maintenance such as backups software updates and license management
- Collaborate with crossfunctional teams to maintain IT standards and best practices
- Communicate effectively with team members using team channels for escalations and assistance
- Contribute to and maintain documentation within the Knowledge Base
- Perform other duties as assigned
What You Bring to the Team
Education & Experience
- Associate degree required
- Minimum of five (5) years of experience in the networking field
- Bachelors degree in IT preferred
Certifications & Tools (Preferred)
- Familiarity with ASTEA
- CompTIA A
- OEM equipment certifications
- Fortinet Cisco and Meraki certifications
Knowledge Skills & Abilities
- Takes a leadership role in service and quality initiatives; continuously improves processes
- Adheres to company and customer safety procedures
- Organized selfmotivated and able to prioritize effectively
- Strong interpersonal and communication skills with users peers and management
- Ability to read analyze and interpret technical and business documentation
- Ability to write reports correspondence and procedure manuals
- Ability to present information and respond to questions from diverse audiences
- Strong problemsolving skills and ability to work in environments with limited standardization
- Teamoriented with a strong customer service mindset
Why This Role Stands Out
As an IT Support Specialist you will be a trusted technical resourcesupporting users onsite coordinating with support teams and helping ensure reliable secure IT operations across the organization.
Ready to Join DYOPATH
If youre motivated to support users improve systems and contribute to a servicedriven IT culture DYOPATH wants to hear from you.
Apply now to become our next IT Support Specialist.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
