Sales ExecutiveAssistant Sales Manager

FINANCIAL RETURNS

Promote Holiday Inn Express brand experience and products using IHG tools resources and sales techniques.

Position and articulate the hotels Unique Selling Points to drive competitive advantage and revenue growth.

Align sales activities with departmental strategies to optimise both rate and volume.

Proactively acquire new business while maintaining and growing existing corporate and leisure accounts.

Prepare and submit proposals tenders and contracts in consultation with the Director of Sales.

Support and drive IHG and property-level commercial initiatives.

Assist in the preparation and management of the annual Sales & Marketing budget.

Represent the hotel in sales trips and trade shows to build pipelines and market presence.

Develop and maintain strong relationships with key business partners including corporate accounts travel agents airlines government bodies embassies and convention bureaus.

Monito competitor activities and market trends sharing actionable insights to drive overall sales strategy.

PEOPLE

Build strong professional relationships with internal and external stakeholders.

Collaborate with IHG colleagues and Key Account teams to maximise network opportunities and drive business growth.

Uphold high service standards through training coaching and leading by example.

Demonstrate IHG Brand Service Behaviours in all interactions.

Communicate effectively and share critical business information with relevant teams.

GUEST EXPERIENCE

Promote IHG products and programmes (e.g. IHG One Rewards Business Rewards Business Edge).

Maintain strong knowledge of IHG hotels and offerings within the region.

Manage and grow assigned accounts through consistent engagement and relationship management.

Handle guest feedback and complaints within 24 hours ensuring timely resolution in coordination with the Director of Sales.

RESPONSIBLE BUSINESS

Adhere to all occupational health & safety (OH&S) policies and procedures.

Maintain awareness of safety emergency and first aid protocols.

Identify and report potential hazards incidents or risks promptly.

Support sustainability initiatives and contribute to reducing the hotels environmental impact.

Exercise accountability in managing budgets and expenses seeking appropriate approvals.

ACCOUNTABILITY

Complete all required IHG training and maintain proficiency in relevant systems (e.g. Concerto HotelKey Merlin IWOS).

Contribute to achieving the hotels corporate segment budget and departmental goals.

Demonstrate a results-driven mindset consistently striving to exceed sales targets.

Submit weekly sales activity reports and forward planning updates.

Maintain accurate and up-to-date records of accounts and business pipelines.

Actively cross-sell all hotel revenue streams including rooms meetings and F&B.

Refer business opportunities to other IHG properties when appropriate.

Contribute assist content and prepare for any business meetings required by Director of Sales.

Provide guidance and mentorship to junior team members where required.

Contribute assist content and prepare for any business meetings required by Director of Sales.