Customer Service Specialist II

Join Rockline Where Values Drive Excellence

At Rockline Industries we dont just manufacture consumer packaged goods we build trusted partnerships and create meaningful impact. As a privately held industry leader we are guided by our RRITE values: Renew Respect Integrity Teamwork and Excellence. These values shape how we work how we collaborate and how we show up for our customers and each other.

Locations: Within reasonable driving distance of Sheboygan WI or Springdale AR corporate offices.
Work Arrangement: Option of On-siteFlexRemote. Hourly position.

Were looking for a Customer Service Specialist II an experienced customer service professional who takes pride in owning accounts endâtoâend solving complex issues and partnering crossâfunctionally to deliver a high level of service. If you enjoy being the goâto person for your accounts and want to work for a company that values your expertise this role may be a great fit.

What Youll Do

As a Customer Service Specialist II youll manage business-to-business (B2B) customer accounts from order to cash providing advanced support while serving as a trusted internal and external partner.

Order Processing & Account Ownership

• Review and process EDI and manual customer orders with accuracy and efficiency
• Manage customer items pricing addresses and profiles
• Monitor item transitions special delivery requirements and order changes
• Track customer orders from entry through delivery and invoicing
• Communicate proactively on order status product availability and delivery appointments

Advanced Account Management

• Serve as the primary contact for assigned customer accounts
• Execute and manage transportation strategies in partnership with internal teams
• Ensure order invoice and accounting accuracy including advanced updates and followâthrough
• Review and respond to daily reports; identify trends risks and opportunities
• Troubleshoot complex issues and escalate appropriately when needed
• Identify and support customer service and account management process improvements

Collaboration & Continuous Improvement

• Partner closely with Sales Transportation Quality Assurance Scheduling and Forecasting teams
• Complete quarterly goals and maintain an individual development plan
• Demonstrate a strong commitment to Rocklines RRITE values and workplace safety
• Contribute to a collaborative team environment and support additional responsibilities as needed

What Youll Bring

Education

• High School Diploma required

Experience

• 4 years of businessâtoâbusiness customer service experience or equivalent B2B account management experience
• Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality Supply Chain Operations)

Skills & Knowledge

• Proven experience managing customer accounts endâtoâend
• ERP system experience required (JDE strongly preferred)
• Microsoft Word and Excel proficiency required
• Strong written verbal and interpersonal communication skills
• Solid problemâsolving analytical and organizational skills
• Ability to work crossâfunctionally in a fastâpaced environment

Preferred

• Logility experience
• Supply Chain Principles certification

Why Rockline

• ValuesâDriven Culture Our RRITE values guide how we work together every day
• Flexibility Options for onâsite flex or remote work
• Meaningful Work Own customer relationships and make a real impact
• Professional Growth Clear goals training and development planning
• Stability & Purpose A strong privately held company with longâterm vision

Ready to bring your experience to a company that values partnership and excellence
Apply today and help Rockline deliver outstanding service to customers every order every time.

Required Experience:

IC