Customer Care Representative

As an Artist Support Specialist with TuneCore you will be supporting a broad spectrum of TuneCore artists from DIY to established career artists. Our mission is to deliver fast thoughtful and high-quality support ensuring a smooth distribution experience for our artists.
 

• Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
• Master TuneCores administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests averaging 60 tickets per day
• Work with external partners (DSPs payment partners etc) to resolve issues for artists
• Identify and report technical bugs to our product teams
• Offer insights and ideas on process development to help optimize the teams workflows
• Other duties as required by department leadership

Qualifications :

• At least 2 years of experience working in a high-volume support or customer service environment.
• Knowledge of current music and technology industry trends.
• Clear concise and warm communication both written and verbal (internally and externally).
• Working knowledge of Mac or Windows Slack Google Suite and other common day-to-day SaaS tools.
• Demonstrated transparency accountability and a relentless drive passionate about going above and beyond for customers.
• Ability to provide personalized empathetic support while remaining efficient in a high-volume environment.
• Adaptable and comfortable managing change in a dynamic work environment.
• Professional consistent and positive can-do attitude
• Works well both independently and as part of a team.
• Experience with Zendesk or similar ticketing platforms is a plus.
• Experience with technical troubleshooting and bug reporting is also a major plus.

Additional Information :

Benefits @Believe:

#Flexibility - Just punch in leaves not intime and out time

#Office perks - a game of foosball table tennis to bat the afternoon lackluster free event pass for exclusive and limited shows music subscription etc.

#Wellbeing - Caring by EUTELMED professionals are at your disposal for advice and support in your own language and culture

#Transperancy  engaged in secondary activity just disclose it to us

#Compensation  Tailor made flexi pay plan for tax saving

#Sustainability - You can be a part of CSR program represent yourself as a #shaper and contribute to a better future.

Remote Work :

No

Employment Type :

Full-time