Team Lead, Client Connectivity

Title: Team Lead North India Client Connectivity GPS

GCB level: 4

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Business Descriptor:

Global Payments Solutions

Global Payments Solutions is made up of almost 10000 people across more than 60 countries. The business is uniquely positioned to help clients make payments across borders across currencies and regulations quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industrys most prominent publications and associations with numerous global regional and country awards.

We are currently seeking an experienced professional to join the Global Payments Solutions - Client Connectivity team.

Principal Responsibilities

The Team Lead will play a crucial role throughout the implementation process and in contributing to the smooth implementation of cash management solutions. The person will be responsible for onboarding corporate clients onto HSBCs payment and receivables platform seamlessly.

A well-managed and coordinated implementation captures revenue at the earliest possible time strengthens the customer relationship and earns long-term credibility for capturing ongoing business opportunities. The Project Manager shall act as an enabler in achieving this objective.

The role requires performing the below activities:

1. Be responsible for managing Client Implementation / Technical Integration / Solution delivery as well as Servicing of Cash Management solutions (including Payments Liquidity and Collections) to Corporate Customers (CIB )
2. Understand the clients business and act as a consultant to client during the implementation
3. Provide consultation to Sales Team and participate in the deal team to secure mandates including responses to RFI / RFP.
4. Maintain HSBC internal control standards implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
5. Contribute to the management and development of the Client Connectivity function both in India and the Asia Pacific region and assist to build up GPS Client Connectivity as a cohesive functional unit
6. Manage escalations/senior management interventions as also managing operational risk including its identification assessment mitigation and control loss identification and reporting
7. Build a relationship across all levels at the customers end and become the first point of contact from the banks side for any GPS related requirements of the customer requirements rather than a plain transaction banking representative. Ensure top of mind recall with the client
8. Be the owner of revenue tracking for clients being onboarded onto HSBCs platform.
9. Work on specific GPS projects covering domestic as well as cross-border stakeholders.
10. As a Team Leader candidate will be expected to manage a team of project managers within the region to manage domestic as well as cross border projects within GPS.
11. Will also be responsible for monitoring the team performance transition management and revenue and risk on client onboarding if any.

Qualifications/Requirements:

• Project management skills with the ability to manage implementation / client onboarding activities.
• Experience in Client Implementation / Integration for Global Banking and Corporate customers. Technical knowledge in terms of file formats industry standards etc. are a key requirement.
• Ability to work closely with various teams to deliver comprehensive solutions/services to meet customer needs.
• Experience in Corporate Banking as well as a broad knowledge on the banking prevailing business environment and regulatory framework are also prerequisites.
• Excellent communication analytical negotiation and people oriented skills
• Demonstrated ability to manage challenging customers with a strong customer orientation especially at forging rapport at senior management levels at clients end.
• Interact with multiple internal & external stake-holders like GSC Sales Services Customer Customer Group RM Legal & Compliance etc.
• Ability to work under pressure and to think laterally and meet deadlines.
• Take ownership in migrating the wallet share of the client being onboarded from the incumbent bank
• Candidate with prior team management experience will be preferred.
• Minimum Graduation or as required for the role whichever is higher

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment as required.

Recruiter details:

Mario Aranha

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Issued by The Hongkong and Shanghai Banking Corporation Limited India