Director, Digital Product Management

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POSITION OVERVIEW

Reporting to the Associate Vice-President Digital Product Delivery the Director Digital Product Management is a strategic role within the IT sector. This person structures oversees and develops digital product management across the organization in collaboration with various product resource managers. They assume responsibility for the end-to-end digital product discovery process and coordinate interactions with business stakeholders and IT teams while providing direct line management of a chapter comprising eight Product Owners (POs).

This role leads the banks digital product practices defining and harmonizing the standards competencies governance mechanisms and ways of working associated with the Product Owner and Product Manager roles and supporting their evolution within a hybrid product & project matrix and multidisciplinary environment. Working in close collaboration with the Director Digital Product Delivery (responsible for the LeanAgile Centre of Excellence) the incumbent contributes to overall coherence between product and delivery practices (cadence discovery planning governance adoption) in order to increase the value delivered and the organizations maturity.

BDCs IT sector is undergoing a significant transformation with the objective of modernizing its development and testing practices while delivering a significant number of business and IT transformation projects. This position requires an experienced leader who will contribute to this transformation while acting as a change agent for teams and colleagues.

We are looking for a leader who is deeply committed to improving the value offered to BDCs clients and employees to championing BDCs cultural standards and who demonstrates a passion for the organizations mission vision and values.

CHALLENGES TO BE MET

1) Lead a Product Owner (PO) Chapter 8 Resources Direct Line Leadership

• Manage the Product Owners (POs) personnel: recruitment onboarding career development performance management coaching development plans and oversight of working arrangements (and where applicable oversight of consultants/contractors).

• Define and maintain the Product Owner competency model (expectations behaviors quality standards) and accelerate the chapters maturity growth.

• Support product family leaders (PdMs Delivery Leads Architects Chapter Leads) to ensure the availability and quality of Product Owner work required for squad effectiveness.

2) Evolve the Product Owner (PO) and Product Manager (PdM) Roles

• Drive the evolution of responsibilities interactions boundaries and decision rights for the Product Owner and Product Manager roles to reduce friction and increase effectiveness for their own employees as well as other product roles.

• Strengthen the consistent application of key responsibilities: Product Owners (maximizing product value at the squad level vision/roadmap backlog management and prioritization authority OKR alignment stakeholder collaboration); Product Managers (vision & strategy at the family/product line level prioritization and ROI multi-horizon roadmap cross-product alignment support to Product Owners).

3) Orchestrate the Discovery Process Aligned with the Banks Strategic Priorities

• Own the cross-functional discovery process: define and orchestrate a common discovery framework (approach expectations expected deliverables) to ensure consistent and repeatable discovery at scale.

• Align discovery with strategic priorities: ensure that discovery activities steer choices towards the banks issues/priorities and established prioritization process and that explored opportunities are qualified according to that alignment.

• Ensure coherence between discovery and execution across more than forty squads: work in close collaboration with delivery so that discovery integrates into ways of working and the delivery cycle.

• Strengthen the quality of discoveries and the product teams capacity to make better upstream decisions.

4) Lead the Banks Digital Product Management Practice

• Responsible for defining harmonizing evolving and documenting product standards and practices in close collaboration with the various Product Manager (PdM) and Product Owner (PO) leaders: templates playbooks checklists quality criteria and common ways of working (vision roadmaps discovery OKR/outcomes prioritization backlog health).

• Ensure overall consistency in the integration of functional and non-functional requirements in product development aligned with the various governance bodies.

• Implement maturity measurement and continuous improvement mechanisms (indicators feedback loops improvement plans); is accountable for adherence through change management.

• Improve the management of technology assets (IT Assets & Crown Jewels) underpinning digital products in collaboration with business lines and IT asset owners.

• Establish effective tracking of product relationships with vendors and contracts supported by IT owners.

5) Play an Influence and Matrix Leadership Role

• Matrix leadership across the entire digital Product Manager (PdM) and Product Owner (PO) community at the bank outside the direct reporting line.

• Act as an organizational reference and facilitator for Product Owners outside their team and for Product Managers to increase consistency of practices and quality of deliverables.

• Socialize the product management model its functioning and its benefits with stakeholders (Directors VPs/AVPs etc.) in business lines and IT.

• Structure facilitate and support communities of practice and cross-functional practices that touch product management and its interfaces (e.g. architecture data security operations marketing risk delivery etc.).

6) Collaborate Closely with the LeanAgile Centre of Excellence / Delivery

• Collaborate closely with the colleague Director Digital Product Delivery to ensure alignment and joint evolution of product and delivery practices (cadence planning discovery governance adoption).

• Guide the transformation of the operating model at the product management level ensuring a simple and effective articulation between product strategy and execution.

WHAT WE ARE LOOKING FOR

• 15 years of functional leadership including 10 years in a matrix environment.

• Bachelors degree in IT business administration or a relevant field. Masters degree (an asset).

• Significant experience in product management and in an agile/hybrid context with strong multi-stakeholder collaboration.

• Demonstrated experience in direct line leadership (management of professionals) and influence leadership in a matrix environment.

• Proven ability to define and deploy practices (standards tooling governance training communities of practice) at an organizational scale.

• Excellent skills in communication stakeholder management and complex problem-solving (strategic vision execution pragmatism).

• Interest in leveraging artificial intelligence to improve ways of working.

• Proficiency in common collaboration and work management tools (e.g. Confluence Miro Azure DevOps). Power BI (an asset).

• Excellent talent management and transformational leadership.

• Strong ability to solve complex problems with a strategic vision.

• Stakeholder management and political influence.

• Strong business acumen and excellent communication skills.

• Bilingualism essential (French and English).

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While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.