Overnight Support Worker (CC)

• Provides reception services to staff and residents living in supportive housing program
• Ensures the safety of the building and its occupants after regular business hours.
• Ensures the zero-guest policy is always enforced.
• Monitors activities in the common areas and the outside perimeter of the building through the security cameras/visual inspections and responds appropriately.
• Implements crisis response strategies including de-escalation support debriefing etc. when necessary.
• Completes hourly rounds on the participant floors
• Provides after hours supportive counselling to residents when required.
• Re-directs any visitors and responds to issues appropriately.
• Performs lock up and alarm duties in accordance to established procedures.
• Responds to the 24-hour resident personal alarm system according to appropriate procedures. Understands how to operate trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carries out appropriate First Aid responses when necessary.
• Works effectively with other team members including on site Home Support Workers to address resident and building issues.
• Completes a detailed participant activity log & shift exchange reporting any incidents occurrences health and safety risks status of resident community resident interpersonal conflict.
• Understands risk management procedures and responds professionally and appropriately. This includes but is not limited to responding to all emergency situations such as managing a resident emergency (e.g. illness fire in the unit or building) or emergency that affects building operations (e.g. elevator breakdown power failure).
• Be prepared to work in environments where they might be pest control and hoarding issues
• Be prepared to work in environments where there may be death and dying
• Be prepared to work in environments where there may be drug use
• Other duties assigned by the management team

• Two-year diploma in social services or certification in security
• Minimum three (3) years of demonstrated experience working with older adults and/or seniors with mental health addictions issues and street involvement.
• Ability to interact effectively with high risk marginalized and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.

• Demonstrated ability in written oral and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player
• Demonstrated competency with using computers databases and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.
• Might work in environments where clients use substances.
• Might work in environments wherein clients have incontinence issues.
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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