CSR Financial Coordinator

About us:

At AmeriVet we believe that thriving teams build thriving communities. When you join us youre stepping into a career with a mission and purpose and not just a job. Whether youre in a hospital or part of our Support Center your work helps deliver essential high-quality care for the pets and families who count on us.

As a veterinary professional at AmeriVet you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus youll have a full network of supportfrom local team leaders veterinary experts and a dedicated Support Center thats here to help.

Your voice matters here. Your work has a purpose and were here to help you grow in a way that feels meaningful for you your team and the pets and clients in the community around you.

Field Financial Coordinator Overview

• Review invoices patient records and related documentation to help identify missed charges duplicate charges overcharges and billing discrepancies.
• Assist with charge capture review for inpatient and outpatient emergency cases.
• Help verify that services performed products dispensed diagnostics treatments and supporting documentation are accurately reflected in the patient record and billing record.
• Assist in resolving billing discrepancies by partnering with doctors technicians Client Service Representatives and hospital leadership.
• Support aged receivables and outstanding invoice follow-up in accordance with hospital procedures and approved client communication practices.
• Assist with client account corrections approved refunds credits and other billing adjustments as directed.
• Maintain accurate and timely documentation of financial communications account activity and follow-up efforts.
• Support end-of-day end-of-month and other assigned financial reconciliation or administrative tasks.
• Utilize hospital systems and approved payment/financing platforms including but not limited to Cornerstone CareCredit Scratchpay Clover and other tools as assigned.

Client Service and Operational Support

• Perform Client Service Representative duties including client check-in check-out answering phones processing payments and assisting clients at the front desk.
• Assist clients with understanding balances due approved payment options and financial processes in a professional and compassionate manner.
• Serve as a liaison between clients and the medical team regarding financial questions account follow-up and payment-related concerns.
• Communicate clearly and professionally with clients and team members in a fast-paced emergency veterinary environment.

Expectations

The employee is expected to:

• Maintain a positive professional and team-oriented approach when working with clients hospital leadership and staff.
• Perform these responsibilities accurately professionally and in accordance with company policy.
• Maintain confidentiality of client patient hospital and financial information.
• Follow all established procedures related to billing refunds credits collections documentation and client communication.
• Work collaboratively with hospital leadership and staff to support client service revenue accuracy and operational effectiveness.
• Perform other related duties as assigned consistent with business needs.
• The duties listed reflect the primary responsibilities associated with this role.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.