Junior IT Support Specialist

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Junior IT Support Specialist

Location: Chicago Office (2-Day In-Office Hybrid)

Employment Type: Full-time/Permanent

Travel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 5%

Serrala is the global leader in finance process automation. For over 40 years we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes including Order to Cash Procure to Pay Cash Flow Management and Treasury across both cloud and SAP environments.

Our 10 hubs across Europe North America and India support over 2800 clients worldwide reflecting the trust weve built with a diverse global community.

Join us as we lead the future of finance automation!

About the role

We are seeking a Junior IT Support Specialist to provide technical support and ensure a seamless secure and productive experience for our end-users. This role requires a good understanding of endpoint management network troubleshooting and involves IT project collaboration. You will play a key part in maintaining high standards for IT services managing cloud and security systems and supporting our teams across platforms.

Your Day to Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core duties and responsibilities include (but are not limited to) the following:

Endpoint Management: Manage endpoint devices using Mobile Device Management (MDM) tools such as Microsoft Intune andJamfPro ensuring that endpoints AVequipmentand cloud-based systems supportoptimalproductivity for end-users.

Directory and Cloud Services Administration: Support and troubleshoot within Microsoft Intune Entra ID and SharePoint environments.

Network and VPN Support: Diagnose and resolve technical issues related to network interruptions VPN connections and other connectivity concerns.

Ticketing and Documentation: Track and manage support tickets using Jira Service Management and create clear accessible technical documentation and specifications in Confluence.
Other duties as assigned.

What makes you excel in this position:

The requirements listed below are representative of the knowledge skill and/or ability required:

Bachelors degree in computer science Information Technology or related field. Equivalent experiences will also be considered.
Experience in IT support or service delivery roles with expertise across multi-platform environments ideally including both PC and Mac systems.
Proficiency in networking fundamentals including TCP/IP VPNs and routing.
Hands-on experience with Atlassian products (Jira Confluence) ideally including Jira Service Management.
Strong understanding of M365 administration Entra ID and Intune.
Knowledge of IT security systems and protocols particularly Microsoft Defender and monitoring tools.
Basic knowledge of Endpoint Application Support (incl. M365) and Autopilot.
Exceptional written and verbal communication skills in English. German language skills are an advantage.
Strong collaborator who contributes actively to a supportive solution-oriented team environment.
Customer service & problem solving skills.

Salary Range

United States:

The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However the actual salary offered will be determined on various factors including but not limited to location job-related skills experience relevant education training as well as market and business considerations.

Whats in it for you We have many benefits and perks available to you as a Serrala employee. Here are just a few...

Medical Dental and Vision Insurance - available to you from your first day of employment
Paid Parental Leave
401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
Up to a $275 monthly reimbursement for phone and internet
Employee Assistance Program
LifeMart - discounts on travel food products and services
Regus mobile office space available for Serralians for team meetings department gatherings and project collaborations

Why youll love it here

Step into a dynamic agile workplace where continuous learning is championed by leadership and innovation in finance automation is fuelled by cutting-edge tech AI integration and strategic SAP transformation. We partner with the best to stay ahead - so you can too.

At our core were Reliable Passionate Empowering and Enterprising - committed to lasting customer and employee relationships bold innovation and your growth every step of the way.

Required Experience:

Junior IC

Junior IT Support SpecialistLocation: Chicago Office (2-Day In-Office Hybrid)Employment Type: Full-time/PermanentTravel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion....