IT Support Specialist Charlotte, NC

IT Support Specialist
Location: Charlotte NC Southwest near CLT airport
Salary: $31.25 per hour Full Benefits
Benefits: Medical Dental Vision Life Disability 401k w/match Holidays PTO- 20 days!
Job Type: Full-Time
Typical Hours: Mon-Fri 8-5 or 9-6 pm ET; 40 hrs.
Travel: Minimal; occasional domestic (1-3x per yr.)
Start Date: ASAP
Sponsorship is not available

IT Support Specialist Description

Our client a global leader in industrial manufacturing and supply chain solutions is seeking a hands-on IT Support Specialist to support a global employee base across the US Europe and Asia. This is a high-impact role where youll be the go-to resource for troubleshooting problem-solving and keeping day-to-day operations running smoothly. Youll work across a broad tech stackprimarily within the Microsoft ecosystemsupporting everything from user access and devices to critical business applications like Dynamics 365. This is more than just ticket-taking; youll own issues from start to finish partner with internal teams and play a key role in delivering a seamless IT experience across the organization. If you enjoy working directly with people solving real-time problems and being in the middle of the action this role offers strong visibility variety and the opportunity to grow within a global IT environment.

IT Support Specialist Responsibilities

Log track and resolve IT incidents
Provide Tier 12 support for hardware software and user access issues
Troubleshoot and support Microsoft 365 Windows and macOS environments
Support enterprise applications including Dynamics 365 (D365)
Manage user accounts permissions and access via Active Directory
Respond to support requests via phone email and ticketing system
Escalate complex issues to internal IT teams or third-party vendors as needed
Provision configure and deploy IT equipment (laptops desktops peripherals)
Support onboarding and offboarding processes for new and existing employees
Maintain and update knowledge base documentation and user guides
Collaborate with internal teams to ensure timely resolution of technical issues

IT Support Specialist Qualifications

3 years of IT support experience required
Active Directory experience required
Proficiency across the Microsoft 365 ecosystem (SharePoint Teams OneDrive etc.)
Experience working within a ticketing/support system
Ability to work onsite in Charlotte NC required