IT Support Analyst 8+ yrs Exp

Job Title: IT Support Analyst 8 yrs Exp

Location: Tucker GA (Onsite)

We are currently seeking candidates who meet the following qualification

• Provide ongoing end-user support for Management Information Systems via phone remote access and onsite visits
• Troubleshoot and resolve application system and hardware/software issues for end users
• Analyze user requirements and design minor software enhancements or modifications to meet business needs
• Deliver on-call application support and assist users with day-to-day application operations
• Provide technical assistance in the use operation and maintenance of application software systems
• Install configure and upgrade software on desktops/laptops as required
• Communicate effectively with users technical teams and all levels of management regarding system status issues and resolutions
• Track and manage support requests including reprints system errors and equipment-related issues
• Develop user guides documentation and training materials for software and hardware usage
• Conduct training sessions for end users on system functionality and best practices
• Support system maintenance activities and ensure smooth operational performance
• Assist with basic system/network administration and support activities
• Apply knowledge of information security and privacy principles in day-to-day support tasks
• Collaborate with cross-functional teams to resolve technical issues and improve system usability
• Maintain high levels of customer service accountability and responsiveness in a high-volume support environment
• Participate in continuous improvement of support processes and user experience
• Perform local travel for onsite support across assigned office/geographic areas as needed
• Adhere to organizational policies including security clearance background checks and compliance requirements
• Work in a fast-paced environment with deadlines while maintaining accuracy and attention to detail
• Provide occasional after-hours or weekend support as required
• High School Diploma or GED
• Minimum 6 months of experience or education in IT support system/network administration application support or information security
• Ability to independently provide technical support to end users
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills
• Experience in desktop support application support or helpdesk environments
• Exposure to enterprise applications or ticketing systems
• Basic understanding of IT infrastructure security and user support processes
  
  If you meet these qualifications please submit your application via link provided in Linkedin
  Kindly do not call the general line to submit your application.