Home Care Administrator

Location: Bremerton WA (Serving Kitsap County)
Salary: $90000 $110000 (DOE)
Reports To: Owner/CEO

Position Overview

The Home Care Administrator is responsible for the overall leadership growth and operational success of the agencys Bremerton location serving Kitsap County. This role combines strong people leadership business development operational oversight and strict adherence to Washington State regulations.

The Administrator sets the tone for the office culture drives performance ensures compliance and leads the team in delivering exceptional care to clients. This individual plays a critical role in scaling the business developing referral relationships and building a high-performing team of caregivers and office staff.

Key Responsibilities

1. Leadership & Team Management

• Lead coach and develop office staff and caregivers
• Build and maintain a strong healthy workplace culture
• Oversee hiring onboarding training and retention efforts
• Manage team performance accountability and professional development
• Foster clear and consistent communication across all staff levels

2. Business Development & Growth

• Develop and maintain referral relationships (hospitals rehab centers senior living communities etc.)
• Execute local marketing strategies to grow client census
• Conduct community outreach and networking
• Participate in intake processes and convert inquiries into active clients
• Identify opportunities for expansion and market penetration

3. Operational Leadership

• Oversee daily operations of the home care office
• Ensure efficient scheduling staffing and service delivery
• Monitor key performance metrics including revenue margins and utilization
• Manage billing invoicing and financial reporting processes
• Ensure high levels of client and family satisfaction

4. Client Care & Communication

• Conduct new client assessments and care plan development
• Maintain ongoing communication with clients and families
• Address and resolve concerns promptly and professionally
• Ensure quality of care aligns with agency standards

5. Compliance & Regulatory Oversight

• Ensure full compliance with Washington State Department of Health regulations
• Maintain accurate and up-to-date documentation and records
• Uphold HIPAA and confidentiality standards
• Prepare for and manage audits surveys and inspections
• Implement and enforce agency policies and procedures

Qualifications & Requirements

• Proven leadership experience (team management supervision or operations leadership)
• Experience in home care healthcare or senior care industry
• Demonstrated track record of success in a previous role (growth performance or operational excellence)
• Strong organizational communication and problem-solving skills
• Ability to work independently with high integrity and accountability

Preferred

• Business development or sales experience (especially in healthcare or referral-based environments)
• Experience building and maintaining referral networks
• Knowledge of Washington State home care regulations
• Familiarity with systems such as WellSky or similar platforms
• Experience with billing reporting and operational analytics

Work Schedule

This is a full-time salaried leadership role. While typical expectations begin at approximately 4045 hours per week the schedule may vary depending on business needs growth stage and operational demands.

Technology & Tools

• Microsoft Office (Excel Word)
• Google Workspace
• Home care management software (e.g. WellSky)
• Electronic documentation and communication systems

What Success Looks Like

• A well-led engaged and growing team
• Strong referral partnerships and consistent client growth
• High client satisfaction and retention
• Full compliance with all regulatory requirements
• Profitable and efficiently run operations

Why Join Us

This role offers the opportunity to lead and grow a meaningful service that directly impacts families in Kitsap County. The right candidate will have the autonomy to build lead and shape a thriving home care operation while making a lasting difference in the community.

EQUAL EMPLOYMENT OPPORTUNITY

Generations Home Care is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of race color religion sex gender identity or expression sexual orientation national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable federal state or local laws.