Operations Support Specialist Program Coord I (Temporary)

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Program Coordinator I (S)

Position Number

Grade

NC08

About Us

To provide a solid Human Resource management foundation responsible oversight and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset OUR EMPLOYEES.

Description of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit .

employment information.

Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time.

Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governors Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agencys culture process procedures and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

This temporary position is with NC State Board of Elections located at 430 North Salisbury Street Raleigh NC Wake County.

Job Order Hourly Rate of Pay: $25.00 (Based on education and/or years of relevant work experience reflected on the application).

The NC State Board of Elections is seeking a savvy Operations Support / Program Coordinator I for a temporary assignment. This position requires presence onsite during business hours five days a week (Monday-Friday 8am-5pm).
Below is an overview of the duties performed by the selected candidate:

Calls:
* Receive phone calls from the public and provide stellar customer service
* Provide Tier-1 responses for voter registration precinct locations and hours of operation absentee ballot procedures and campaign finance inquiries
* Escalate Tier-2 or Tier-3 questions to the appropriate division based on agency defined guidelines

Voter Registration:
* Open and date stamp voter registration forms
* Sort forms by county and scan them into county database
* Prepare forms for mailing to respective county
* Assist in filing voter registration form orders for county boards of election and voter registration drives
* Prepare voter cancellation lists for county distribution in support of list maintenance processes

Emails:
* Monitor email inboxes including Admin Absentee Voter ID and General Elections
* Provide Tier-1 responses for topics such as voter registration precinct locations and hours of operation absentee ballot procedures and campaign finance
* Escalate Tier-2 or Tier-3 questions to appropriate division based on provided guidelines

Ticket Routing:
* Route tickets in a help desk environment to the appropriate division based on agency defined guidelines

Special Mailer Logging:
* Receive mail returned as undeliverable
* Complete agency prescribed processes for documenting undelivered mail
* Prepare unreturned mail for its next destination or agency retention
And other duties as assigned

Knowledge Skills and Abilities/Management Preferences

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge Skills and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

• Considerable knowledge of administrative and office techniques.
• Ability to practice effective communication in oral and written form.
• Ability to learn the purpose of the programs organization including its mission services clients and measures of business effectiveness.
• Skill in organizing work flow and coordinating activities.
• Skill in modifying processes using applicable technology web-based data systems and programs.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Janice Scott Kearney

Recruiter Email: