Engagement Specialist Kinstead

At TI Communities we are committed to creating vibrant and thriving communities that enhance the lives of our residents. We specialize in managing residential properties that provide exceptional living experiences. With a strong focus on quality innovation and sustainability we strive to be a leader in the real estate industry.

As a Engagement Specialist you will have the opportunity to enhance our residents lives by providing excellent customer service. We are committed to your professional growth and development providing the tools and resources you need to excel in your role. Join our passionate team and become part of a community-focused organization that values collaboration integrity and delivering exceptional results.

WHO WE ARE:

Ever-evolving we are fanatically passionate pioneers in our field. Our team is diverse dynamic and impactful. Together we work hard collaborate and brainstorm to improve lives and strengthen communities. We treat each other as family and are proud of our work in the world.

WHAT WE OFFER:

• Competitive pay renewal bonus.
• Housing discount.
• Medical Dental and Vision insurance.
• 401k Matching.
• 3 weeks paid time off.
• Company paid holidays.
• Team referral bonuses.
• Good work-life balance.
• Opportunity for growth.
• Create an autonomous engaging and rewarding environment where you will be valued.
• Reward and recognize your achievements and contributions.

HOW YOU WILL IMPACT TI COMMUNITIES:

Resident Engagement & Retention

• Proactively manage resident satisfaction by conducting follow-ups check-ins and addressing feedback in a timely and professional manner
• Plan and execute resident events appreciation initiatives and community-building activities
• Coordinate personalized resident touchpoints including birthday outreach anniversaries and special occasions
• Develop creative strategies to improve resident retention and overall living experience
• Partner with the leasing and management team to ensure a seamless resident journey from move-in through renewal

Marketing & Brand Support

• Promote upcoming events community updates and initiatives through social media email campaigns and on-site marketing channels
• Assist in executing marketing strategies that enhance property visibility and attract prospective residents
• Maintain consistent branding and messaging aligned with the propertys identity

Community & Business Development

• Build and maintain relationships with local businesses to establish partnerships sponsorships and cross-promotional opportunities
• Develop and manage a preferred employer and local business referral program
• Promote resident and prospect incentives including employer discounts and community perks
• Represent the property at local networking events and community functions when applicable

Collaboration & Operations

• Work closely with leasing maintenance and management teams to ensure a high-quality resident experience
• Track engagement efforts and provide insights or recommendations for improvement
• Assist with additional marketing and resident-focused initiatives as needed

WHAT YOU NEED TO SUCCEED:

• Multi-family housing management experience preferred.
• The ability to connect with a variety of people.
• Exceptional verbal and written communication skills.
• Strong organizational multi-tasking and problem-solving skills.
• The ability to work well in a high-volume and sometimes stressful environment.
• The ability to work well independently and make sound business decisions.
• A positive attitude and the desire to learn and develop your skills.
• Knowledge of Entrata software preferred.
• College degree preferred.

OUR CORE VALUES:

• Instill Hope
• Expect Excellence
• Inspire Service
• Embody Integrity
• Exude Joy

TI Communities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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