SailPoint Engineer Support

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Own L3 incidents problems and escalations
Act as onsite technical SPOC for IAM & SSO
Perform deep troubleshooting and RCA
Support JML access requests and approvals
Manage SailPoint connectors rules workflows
Execute aggregation identity refresh reconciliation
Manage certifications remediation and audits
Support PingFederate SSO (SAML OAuth OIDC)
Troubleshoot SSO integration issues with applications
Coordinate resolutions with offshore L1/L2 teams
Lead incident calls and war rooms

Required Skills

5 years in SailPoint IdentityIQ support
Strong hands-on with IIQ rules workflows certifications
PingFederate administration & SSO troubleshooting
SAML OAuth 2.0 OpenID Connect
Java/BeanShell SQL
ITIL Incident / Problem / Change
Strong customer communication

Onsite Expectations

Handle escalations and critical incidents
Work with Security IAM Application

Support on-call / major incidents

Key Responsibilities Own L3 incidents problems and escalations Act as onsite technical SPOC for IAM & SSO Perform deep troubleshooting and RCA Support JML access requests and approvals Manage SailPoint connectors rules workflows Execute aggregation identity refresh reconciliation Manage cer...