Customer Success Associate

The role

We are now seeking a highly motivated Junior Customer Success Manager to join us in Milan. You will operate at the intersection of customer success and early-stage sales activities. The role involves supporting customer adoption while proactively engaging potential new customers through outbound initiatives.

Responsibilities:

• Support customer onboarding and adoption in complex technical environments working alongside Solution Architects and Engineers.

• Act as a first point of contact for customers on product usage basic technical questions and best practices.

• Monitor customer usage engagement and health metrics to proactively identify risks and opportunities.

• Conduct outreach activities (via structured sequences with emails cold calls linkedin messages) to engage potential new customers and support pipeline generation.

• Qualify inbound and outbound leads understanding customer needs and technical context.

• Participate in discovery calls and demo sessions.

• Align the BU manager and the Sales manager in periodic pipeline check-ins.

• Ensure a smooth handover between Sales Pre-Sales and Customer Success phases.

• Collect and share customer feedback with Product and Engineering teams to drive continuous improvement.

• Maintain accurate customer and prospect information in the CRM system.

• Support reporting on customer success and commercial metrics (e.g. adoption satisfaction retention early pipeline indicators).

• 12 years of experience within a B2B software or technology-driven environment.

• Degree in a related field.

• Strong passion for technology.

• Comfortable with outbound activities such as emails and calls.

• Familiarity with CRM tools (e.g. HubSpot or similar) is a plus.

• Fluency in English.

We offer

A competitive total-reward package

We offer a four-dimension package: Compensation (fixed and variable) Benefits Growth opportunities an inspiring Culture.

Hybrid Workplace

We adopt a hybrid work scheme to support work-life balance with an approach that combines 45% of the time working in the office and 55% working with flexibility.
DE&I

As stated in our Manifesto we reject any form of discrimination and we strive every day to embrace diversity and to guarantee inclusion.

L&D and perks

• Training path and access to Mia-Platform hub with a variety of training courses.

• Team building and many surprising events.

• Corporate benefits platform with significant discounts on the purchase of different types of services (gyms travel technology etc.).