Job Description Summary

Job Description

What youll do

• Act as the main point of contact for customers ensuring timely and satisfactory resolution of service and support issues within the assigned region product line or coverage area.
• Maintain strong knowledge of assigned products installations configurations and customer requirements to provide effective support.
• Coordinate with internal teams and stakeholders to deliver the best solutions and customer experience.
• Build and maintain long-term customer relationships providing ongoing technical and commercial support.
• Influence strategic development within the area of responsibility including resource planning and policy contribution.
• Analyze business challenges recommend best practices and identify opportunities to improve products processes or services.
• Use sound judgment to manage complex operational technical manufacturing engineering or product-related issues.
• Evaluate information quality ask the right questions and develop solutions beyond standard procedures with clear recommendations.
• Lead projects or functional teams when required communicate complex topics effectively and influence decision-making.

What youll bring (Basic Qualifications)

• Bachelors degree in Engineering or a Scientific discipline.
• Experience in customer-facing roles including on-site support frontline activities customer interaction negotiations and contract management.
• Good knowledge of the power generation market including wind farms steam turbines and generators and proven ability to manage customer relationships effectively while working collaboratively as a strong team player.
• Fluent in English and Italian.
• Valid driving licence and willingness to travel up to 50% globally with the main activity based in Italy.

What will make you stand out

• Proven experience leading programs or projects with strong project management skills including planning documentation execution and delivery.
• Experience with Lean methodologies and continuous improvement combined with strong analytical problem-solving and leadership skills.
• Project management certification (e.g. PMP or equivalent) and additional language skills are a plus.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that order to meet this mission we provide varied competitive benefits to help support our workforce: Our Culture GE Vernova ()

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy balanced lifestyle can mean different things to different people. Weve created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion

At GE Vernova we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong. Click here to learn more: / Position: Senior Costumer Portfolio Manager

Livello di Inquadramento / Management Level: SPB2

Data di pubblicazione / Position was posted on:

Fascia retributive: Tra 70700 e 106100 lordi annui. La retribuzione specifica offerta terrà conto dellistruzione delle qualifiche dellesperienza e delle competenze del candidato.

The pay range for this position: Between 70700 and 106100 gross per annum. The specific pay offered will consider the candidates education qualifications experience and skill set.

Eleggibilità per il Piano Bonus: Eligibilità al piano bonus Variabile-AIP che prevede un incentivo target del 15% della retribuzione base annua a seconda del raggiungimento dei parametri di business e delle performance individuali.

Eligibility for Bonus Plan: Eligible to participate in Variable-AIP annual bonus plan that provides a target incentive of 15% of the individuals annual base salary depending on achievement of key business metrics and individual performance

A National Collective Bargaining Agreement (NCBA - Metalworking) is applicable in relation to the position. Below we indicate the relevant provisions of the remuneration regulations applicable at the Employer. The available benefits based on the currently effective CBA and company policies include the following:

Stipendio Base: La retribuzione seguirà le tabelle salariali previste dal CCNL di categoria Metalmeccanico Industria

Base salary: The remuneration is established according to the Metalworking CBA salary scale which defines job groups and minimum salary levels.

Pensione Integrativa (Cometa): Tutti i livelli sono eligibili ad eccezione dei dirigenti.
Contributo del datore di lavoro: 2% (22% se under 35). Contributo del dipendente: 12%. Base di calcolo: retribuzione mensile lorda.

Pension Fund (Cometa): All levels are eligible except executives (dirigenti).
Employer Contribution: 2% (2.2% if under 35). Employee Contribution: 1.2%. Base: monthly gross salary.

Assistenza Sanitaria (Metasalute): Assistenza sanitaria prevista da CCNL. Il dipendente ha la possibilità di rinunciare alla copertura di base optando per lassistenza sanitaria integrativa offerta da Generali.

Medical Benefits (Metasalute): Healthcare coverage provided under the NCBA. The employee can choose to be canceled from this basic coverage and be enrolled in the supplementary healthcare coverage offered by Generali.

Assistenza Sanitaria Integrativa (Operai Impiegati e Quadri): Assicurazione Medica integrativa con Generali copertura come da Booklet informativo (inviabile su richiesta) può prevede un contributo del dipendente

Medical Benefits (Not Executives): Additional Medical coverage provided by Assicurazioni Generali - coverage as outlined in the information booklet (available upon request) it may requires an Employee contribution through salary sacrifice

Mensa o Buoni Pasto: Ticket elettronici (Edenred) del valore minimo di 8 fino a 1250 per ogni giorno lavorato a seconda della Sede di Lavoro. Non convertibili in denaro o accesso alla mensa aziendale ove presente con contributo a carico del dipendente pari a 090 a pasto.

Canteen or Meal Vouchers: Electronic meal vouchers (Edenred) with a minimum value of 8 up to 12.50 for each day worked depending on the place of work. Not convertible into cash or access to the company cafeteria where available with an employee contribution of 0.90 per meal

Welfare: 250 di credito annuale come da CCNL disponibile su portale dedicato per rimborsi spese istruzione sport viaggi o previdenza.

Flex Benefit: 250 of annual credit as per NCBA available on a dedicated portal for education sports travel or pension reimbursements.

Assicurazione Infortuni: Impiegati operai e quadri
Lassicurazione prevede un capitale pari a 6 volte la retribuzione annua lorda (RAL) in caso di decesso e 7 volte la retribuzione annua lorda (RAL) in caso di disabilità permanente

Accident Insurance: White Collars Blue Collars and Managers

Insurance policy provides for 6 times Gross Annual Salary in case of death and 7 times Gross Annual Salary in case of permanent disability coverage

Invalidità permanente da malattia: Impiegati operai e quadri
Lassicurazione prevede un capitale pari 1 volta la RAL massimo 200.000

Permanent disability due to illness: White Collars Blue Collars and Managers
Insurance policy provides for 1 time Gross Annual Salary up to 200000 coverage

Assicurazione Vita: Lassicurazione prevede un capitale pari 2 volte la retribuzione annua lorda (RAL)

Life Insurance: Insurance policy provides for 2 times Gross Annual Salary coverage

EAP - Supporto Dipendenti: Supporto globale psicologico legale e finanziario 24/7

Employee Assistance Program: Global 24/7 psychological legal and financial support.

Smartworking: Smartworking fino a 10 gg/mese per ruoli idonei.

Flexible working: Flexible working up to 10 working days per month for eligible roles.

Reperibilità: Solo per la Sede Troia (FG) Agrigento biz Onshore Wind Service indennità giornaliera per giornata di reperibilità 124 lordo

On-call duty: Only for Troia (FG) and Agrigento sites Onshore Wind Service Business Work Location 124 gross daily on-call allowance per on-call day.

Trasferta: Solo per la sede Troia (FG) Agrigento biz Onshore Wind Service indennità 20% della retribuzione giornaliera per giornata di permanenza fuori dalla sede abituale di lavoro che implichi pernottamento fuori dalla provincia di residenza.

Business trip allowance: Only for Troia (FG) and Agrigento sites Onshore Wind Service business Work Location Allowance equal to 20% of daily remuneration for each day spent away from the usual place of work which involves an overnight stay outside the province of residence.

Additional Information