IT Support Engineer

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We currently looking for IT Support Engineer for a client based out in San Francisco CA Hybrid. Please see the job description below for your reference.

Role: IT Support Engineer

Location: San Francisco CA

Hybrid - Onsite

About The Role:
The Forge IT Operations team designs builds and maintains the corporate technology infrastructure that powers our people and systems. Were seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support strategic guidance and hands-on leadership across our distributed workforce and helpdesk operations.
In this role you will oversee the deployment configuration and optimization of hardware and software solutions while ensuring reliability security and scalability. Youll play a key role in designing and implementing performance enhancements streamlining IT operations through automation and guiding the team toward best-in-class service delivery.

Location: This role requires a hybrid work schedule with 2-3 days per week in our San Francisco CA office to foster collaboration and teamwork.

Responsibilities:

• Lead and mentor the IT support team setting standards for timely high-quality technical assistance across macOS Windows and SaaS platforms.
• Develop and execute strategies for end-user support device configuration and system maintenance to improve reliability and user experience.
• Administer and manage devices using MDM tools such as Intune Kandji and Automox ensuring compliance and security standards are maintained.
• Manage and support critical SaaS platforms including Slack Microsoft 365 Atlassian Okta and Zoom handling integrations permissions and user lifecycle management.
• Configure and maintain core network services (DNS DHCP) VoIP systems and A/V conferencing solutions to enable seamless collaboration.
• Collaborate cross-functionally with other teams to identify technical improvements contribute to architectural decisions and support organizational initiatives.
• Design and deliver training sessions for employees on software tools hardware usage and IT best practices to foster self-sufficiency and adoption.
• Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows.

Qualifications:

• 5 years of IT support experience in a fast-paced dynamic environment including 3 years in a Lead or Level 2 role.
• Deep expertise with MDM platforms (Intune Kandji) and endpoint management.
• Strong hands-on skills in hardware software and network troubleshooting with a structured and analytical problem-solving approach.
• Experience managing Microsoft 365 Okta and other SaaS ecosystems at scale.
• Solid understanding of networking protocols and configuration (DNS DHCP VPNs VLANs firewalls).
• Demonstrated success in mentoring junior IT staff managing escalations and improving helpdesk workflows.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.