IT Manager

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest independent Medicare-certified home health provider has been delivering high-quality patient-centered care for over two decades and were looking for an IT Manager to join our award-winning team.

Key Responsibilities

• Supporting a portfolio of strategic projects and initiatives including operational improvements software/system deployments and technology projects across all organizational areas.
• Working with senior leadership on long-range plans that support the companys vision and strategy.
• Providing cross-functional teams with project expertise direction and oversight.
• Prioritizing programs and projects based on changing needs resource capacity constraints and dependencies and portfolio risk exposure.
• Continually working with the team to improve and adapt the current project and governance methodology to meet the companys changing needs.
• Working with the VP of Technology the incumbent will communicate the PMO vision to the company.
• Lead the analysis selection and roll-out of PMO tools that enable the integrated delivery model.
• Provide the necessary training and facilitating skills to drive transformation activities and ensure long-term adoption.
• Establish and build a project management information system (PMIS) including documenting all charters risk plans comms plans training plans key decisions and project schedules.
• Own project schedules and dashboards within Smartsheet Pinnacles current project schedule platform.
• Plan and deliver allocated product launches end-to-end.
• Ensure functional area deliverables are understood cross-functionally aligned and that execution and timelines are on track.
• Bring a deep background in Portfolio Program & Project management.
• Leads project quality and lessons-learned functions to mitigate and address project delivery challenges in support of continuous improvement efforts.
• Prepares regular thorough and articulate executive summaries for senior leadership on project and team performance.
• Ensures adherence to practices procedures precedents policy and Executive Leadership direction.

Qualifications

• At least 5 years of IT experience including managing teams responsible for desktop support and help desk operations architecture design and deployment systems lifecycle management and infrastructure planning and operations.
• At least 5 years of IT experience in areas such as IT infrastructure components including Windows Active Directory server administration & management telecom services VPN services Azure services Microsoft 365 Cisco/Meraki network VM and Hyper V Microsoft Intune APIs and other web-enabled applications.
• Understanding of ITIL practices.
• Ability to manage internal and external projects from inception to completion.
• Expertise in setting and managing customer expectations.
• Skill in conceptualizing creative solutions documenting them and presenting them to senior management.
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence.
• Ability to develop and deliver projects on time using leading-edge technologies in waterfall project management.
• Experience implementing software packages and collaborating with vendors.
• Excellent oral and written communication skills.
• Appropriate Microsoft and Cisco certifications.
• Microsoft 365 telecom services experience a plus.
• Data Lake experience a plus.
• HIPAA Security experience a plus.
• Outstanding organization skills and meticulous follow-up and follow-through approach to managing daily tasks.

Why Choose Pinnacle

• Growth & Stability: Over two decades as Floridas largest independent home health agency.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative forward-thinking team that values both professional excellence and personal fulfillment.

Required Experience:

Manager