Temporary Coordinator – Grievance and Appeals (Bilingual EnglishSpanish)
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Job Location:
California, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job description:
Temporary Coordinator Grievance and Appeals (Bilingual English/Spanish)
Company: and nbsp;ND Global Consulting Services Inc. (NDGCS)
Job Type: and nbsp;Temporary 6-Month Assignment
Work Location: and nbsp;Remote / Telecommute California United States
Openings: and nbsp;1
Job Summary
ND Global Consulting Services Inc. (NDGCS) is seeking a and nbsp;Bilingual Temporary Coordinator Grievance and Appeals and nbsp;for a six-month remote assignment based in California.
This position is responsible for providing administrative and case coordination support for grievance and appeal processes involving members and providers. The ideal candidate will have strong organizational skills excellent written and verbal communication and the ability to manage multiple tasks while maintaining accuracy professionalism and compliance with regulatory timelines.
Candidates must be fluent in and nbsp;English and Spanish both written and verbal.
Key Responsibilities
- Provide administrative support for grievance and appeal case processing
- Coordinate document track and help close member and provider grievance and appeal cases
- Prepare and send written correspondence with proper grammar formatting and professionalism
- Ensure grievance and appeal letters and documentation are completed within required timelines
- Support compliance with internal procedures and applicable regulatory guidelines
- Maintain case records logs and summary reports accurately and in a timely manner
- Communicate with health plan members as needed to gather information clarify case details and answer questions
- Coordinate with internal departments to obtain information needed for case investigation and resolution
- Escalate urgent or sensitive issues to the appropriate team member or supervisor
- Assist with intake assignment filing and follow-up of cases as directed
- Support process improvement efforts by identifying trends issues and documentation gaps
- Work collaboratively with team members to support department goals and daily operations
Required Qualifications
- Bilingual in English and Spanish and nbsp;with strong written and verbal communication skills
- Minimum and nbsp;3 years of administrative experience and nbsp;in an office environment
- Experience using and nbsp;Microsoft Office Suite especially and nbsp;Word and Excel
- Strong data entry and documentation skills
- Minimum typing speed of and nbsp;45 words per minute
- Excellent organizational skills and ability to manage multiple priorities
- Strong attention to detail and ability to meet deadlines
- Professional phone etiquette and customer service skills
- Ability to work independently and as part of a team
- High school diploma or GED required
Preferred Qualifications
- Experience supporting grievance appeals customer resolution or case management processes
- Experience in healthcare managed care health plan operations or member/provider support
- Familiarity with compliance-driven documentation and turnaround timelines
- Experience handling sensitive or confidential information in a professional setting
Work Schedule / Assignment Details
- Temporary assignment for and nbsp;6 months
- Remote / Telecommute
- 1 opening
- California-based work location
Why Join NDGCS
ND Global Consulting Services Inc. (NDGCS) connects qualified professionals with meaningful opportunities that support healthcare operations and service excellence. We value accountability communication and dependable administrative support in fast-paced compliance-focused environments.
Benefits:
- Work from home
