Trainer 2

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team :

The Global Dexcom Technical Support Training team empowers our Technical Support Representatives to deliver exceptional lifechanging customer experiences. We design and deliver impactful learning programs that keep pace with new product releases expanding markets and evolving customer needs. Through innovative training approaches strong crossfunctional partnerships and a passion for continuous learning we ensure our global support teams are confident capable and ready to support Dexcom users worldwide. As a Trainer 2 you play a vital role in shaping the quality and consistency of the customer experience from day one.

Where You Come In :

As a Trainer 2 you play a key role in developing the skills confidence and readiness of Technical Support Representatives across the this role you will:

• You deliver engaging and effective training sessions for new hires and existing employees covering systems processes products and evolving market requirements.
• You reinforce Dexcoms culture values and mission ensuring new hires are aligned from day one and tenured employees remain connected through continuous development.
• You stay current on product updates process changes and business priorities to ensure training content remains accurate relevant and impactful.
• You provide individualized coaching and support to address knowledge gaps reinforce learning and drive realworld application on the job.
• You collaborate with leaders and crossfunctional partners to assess training needs identify skill gaps and recommend targeted learning solutions.
• You contribute to knowledge base and documentation improvements by identifying opportunities and supporting updates to training and reference materials.
• You support the creation and enhancement of training assets including facilitator guides learner materials manuals job aids and other learning resources.
• You participate in training initiatives and continuous improvement projects that enhance programs processes and overall training excellence.

What Makes You Successful :

• You design and deliver effective training programs that translate into measurable performance and business outcomes.
• You bring strong coaching facilitation and presentation skills that engage learners and support diverse learning styles. (Must have)
• You communicate clearly and confidently building trusted relationships and influencing positive outcomes. (Must have)
• You are fluent in English and able to convey complex information in a clear audienceappropriate manner. (Must have)
• You demonstrate solid knowledge of training methodologies instructional practices and learning systems.
• You apply strong business acumen ideally within a fastpaced medical device or healthcare environment.
• You navigate crossfunctional collaboration with clarity diplomacy and professionalism.
• You influence and align stakeholders toward shared training objectives and organizational goals. (Must have)

Nice to have:

• You have experience delivering training within medical device healthcare or regulated environments.
• You hold certifications in training facilitation instructional design or related disciplines.
• You are familiar with learning management systems (LMS) and digital learning platforms.

What youll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelors degree and a minimum of 2-5 years of related experience.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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