We are looking for experienced Machine Settersto ensure that production line equipment
operates efficiently safely and consistently to meet required production output and quality standards.
In this role you will be responsible for setting up adjusting and optimising production line equipment executing efficient changeovers and maintaining stable machine performance to support continuous production flow.
You will play a critical role in ensuring machines operate according to defined process parameterssupportingbothproductionefficiencyandproductquality.
Experience Required 35 years experience in a Call Centre Aftersales or Customer Operations environment Minimum 2 years experience in a Team Leader or supervisory role Proven experience managing KPIs and service performance Experience handling escalations and operational problem-solving Experience working cross-functionally in high-volume service environments Knowledge & Skills Call Centre operations and SLA management Aftersales workflows and ticket lifecycle management KPI management (Answer Rate Abandonment FCR QA Backlog Ageing) Workforce planning and operational capacity balancing Operational reporting and data interpretation CRM systems and digital service platforms Additional Advantages Diploma or Degree in Business Operations Customer Service or related field Leadership or management training Strong analytical and problem-solving ability Excellent communication and decision-making skills Ability to manage multiple priorities in complex environments Structured and disciplined leadership style High emotional intelligence when managing escalations Strong commitment to delivering exceptional member service
We are looking for experienced Machine Setters to ensure that production line equipmentoperates efficiently safely and consistently to meet required production output and quality standards.In this role you will be responsible for setting up adjusting and optimising production line equipment executin...
We are looking for experienced Machine Settersto ensure that production line equipment
operates efficiently safely and consistently to meet required production output and quality standards.
In this role you will be responsible for setting up adjusting and optimising production line equipment executing efficient changeovers and maintaining stable machine performance to support continuous production flow.
You will play a critical role in ensuring machines operate according to defined process parameterssupportingbothproductionefficiencyandproductquality.
Experience Required 35 years experience in a Call Centre Aftersales or Customer Operations environment Minimum 2 years experience in a Team Leader or supervisory role Proven experience managing KPIs and service performance Experience handling escalations and operational problem-solving Experience working cross-functionally in high-volume service environments Knowledge & Skills Call Centre operations and SLA management Aftersales workflows and ticket lifecycle management KPI management (Answer Rate Abandonment FCR QA Backlog Ageing) Workforce planning and operational capacity balancing Operational reporting and data interpretation CRM systems and digital service platforms Additional Advantages Diploma or Degree in Business Operations Customer Service or related field Leadership or management training Strong analytical and problem-solving ability Excellent communication and decision-making skills Ability to manage multiple priorities in complex environments Structured and disciplined leadership style High emotional intelligence when managing escalations Strong commitment to delivering exceptional member service
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Vacancies:
