Order Resolution Specialist

Cedar Rapids, IA - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

As the Order Resolution Specialist at Crescent Electric you will act as a liaison via telephone and email (where necessary) to provide product/services information and support to this role you will resolve any emerging problems that our customers might face with accuracy and efficiency such as complaints orders errors account questions billing cancellation etc.

Primary Duties:

Ensure and lead excellent service standards and maintain high customer satisfaction (both internal and external customers) across all entities
Ability to resolve all issues brought forward by the ordering team. Including but not limited to:
Freight Rates
Balances Due
Retrieving Needed Invoice Information
Relaying Backorders ability to sell into new available item
Calculating Correct Totals/Refunds
Relay Manufacturer Issues to Customers.
Troubleshoot general issues customer concerns problematic situations
Coordinate with procurement team to attain accurate ETAs and escalate all unresolved issues to management.

Qualifications:

Bachelors degree in Supply Chain Logistics Business or similar degree; and minimum 5 years of customer service experience and 3 years of data entry experience
Computer familiarity and Internet skills including use of emails messaging and information gathering. Knowledge of Microsoft Office helpful specifically Word Excel Access PowerPoint and Acrobat Reader.
Complete commitment to giving highest level customer service
A friendly demeanor a good work ethic and flexibility with occasional routine changes.
Ability to operate under pressure to manage multiple projects and to meet short and long-range deadlines.
Ability to stay abreast with company policies products and services

Physical Demands:

Close vision (clear vision at 20 inches or less) color vision and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) are needed.

#LI-CEGO

Total Rewards and Benefits

Crescent Electrics compensation package includes an array of top-tier benefit options including:

Eligibility for health and dental vision coverage 401(k) plan and flexible spending accounts subject to plan terms.
Eligibility for company-paid benefits such as life insurance short-term disability long-term care and Employee Assistance Program subject to applicable waiting periods.
Excused Absence time off and Paid Time Off (PTO).
Company-paid holidays.
Other benefits for which you may be eligible includes supplemental life insurance hospital indemnity and accident and critical illness benefits with cancer coverage.
Eligibility: Employees are eligible for health dental vision and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the companys 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a missionto power the communities we serve through teamwork and relentless customer focus. We have a visionof uncompromising teamwork committed to becoming the industry leader for our employees suppliers and shareholders. At Crescent you will have the opportunity to develop professionally grow personally and have the flexibility to balance your lifes priorities. Lets serve together. Lets power our communities together. Lets become THE industry leaders...together.

Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age color race national origin gender religion marital status disability veteran military status sexual identity or expression sexual orientation or any other basis prohibited by local state or federal law.

Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.

Candidates are subject to pre-employment assessments Motor Vehicle Record review criminal background checks references check and a post-offer drug screen. Crescent Electric is committed to the full inclusion of all qualified individuals. As part of this commitment Crescent Electric will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed please contact

Required Experience: