Audiology Support Specialist IT Operations

Changing Lives Transforming Careers

At Amplifon were more than a company. As the Global Leader in hearing care we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries we thrive in a culture built on care collaboration and impact. Here your work fuels innovation growth and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects inspires and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard build strong working relationships and create your own tailor-made career.

Here youll find all the support tools and opportunities you need to grow whether its through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Position Purpose:

• Provide specialist IT support for Clinical management and Audiology-specific hardware and software across Amplifon Australia.
• Support the implementation of IT projects in the audiology and clinical technology space.

Key Accountabilities and Responsibilities:

Equipment Calibrations

• Confirm calibration schedules with Natus and coordinate dates with Area Managers adjusting schedules where requested and feasible
• Issue and track audiology equipment calibration communications once equipment details are confirmed by clinics
• Ensure calibration certificates are received validated and uploaded to the appropriate records and folders

Audiology IT & Equipment Support

• Plan package and deploy audiology software to all clinical audiology PCs in line with standard build and release processes
• Monitor assign and resolve support tickets (ServiceNow) ensuring SLA targets for response and closure are consistently achieved
• Dispatch and coordinate audiology-related logistics requests with Warehouse and Head Office teams
• Obtain vendor quotes raise purchase requests (PRs) manage purchase orders (POs) and coordinate delivery of equipment
• Perform minor repairs on audiological equipment and troubleshoot technical faults
• Provide Level 1 and Level 2 technical support for audiology hardware software and clinical systems
• Coordinate with vendors and suppliers to track repair status and ensure timely resolution of faulty equipment.

Additional Responsibilities:

• Support hearing aid fitting systems NOAH environments and hearing aid manufacturer-specific audiology software
• Work with the IT Operations Manager to assist in monthly tracking of budgets and forecasts related to Audiology support and maintenance
• Assist clinics with device connectivity data transfer and system configuration issues
• Maintain accurate asset registers and track lifecycle servicing calibration and replacement of clinical equipment
• Support clinic openings relocations and upgrades including IT and audiology equipment setup and validation
• Develop maintain and update technical documentation user guides and standard operating procedures
• Prepare training and troubleshooting materials for clinic staff covering new systems software updates and equipment usage
• Proactively identify recurring incidents and recommend process system or workflow improvements

Experience and Qualifications:

Essential Experience

• Minimum 1.5 yearsworkexperienceinIT applicationsandhardwaresupportrole

Desired Qualifications

• RecognisedTertiaryDegreein Information Technology

Desired Experience

• Any prior experience or knowledge of Audiology hardware and software
• Hands-onexperienceina projectdelivery environment

Technical and Soft Skills:

Technical Skills

• Prior experience of working with ServiceNoworasimilarsystemwillbean added advantage
• PriorexperienceofworkingwithCRM Systems
• GoodexperienceinCloudtechnologiessuch as AZURE AWS
• HighproficiencyusingMSOfficeSuite
• RemoteAccessToolexperience(Datto preferred)
• Windows Operating Systems including Windows Server
• PC Connectivity Bluetooth Wi-Fi etc
• Basic networking knowledge

Soft Skills

• AlignmenttotheAmplifonValues
• Excellentwrittenandverbalcommunication skills
• Effectiveproblem-solvingandIT troubleshooting abilities
• Stronganalyticandfunctionalanalysis capabilities
• Structuredandprocess driven
• Abilitytoinfluenceothers
• Mustbeateam player
• Results/Solutionorientationandfocus
• Strengthsinvaluecreation& innovation
• Abilitytomanageandprioritizecompeting demandswithacustomer-focusedand outcomes centered approach

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition if youre ready to put in the hard work well make sure your dedication and achievements are recognised.

Ready to take the next step in your career Amplify your purpose with Amplifon!

As an employer that embraces Equal Opportunity and promotes inclusion and diversity we encourage people of all ages and backgrounds to apply.