Senior UC Engineer

The Senior Unified Communications Engineers primary role will be responsible for designing implementing migrating and supporting complex Cisco Unified Communications and UCaaS environments. This role will focus on large-scale On-Prem Cisco CUCM to Webex Calling Cloud migrations for one of the worlds largest financial institutions while ensuring stability scalability and an excellent collaboration experience for employees and clients.

This position will act as an individual contributor and will be part of the companys Global Unified Communications Engineering team which owns the design development delivery and overall experience of Unified Communications platforms across the enterprise.

Responsibilities

• Perform the design implementation migration and ongoing management of the companys Cisco Unified Communications and Webex Calling environment.
• Take end-to-end ownership of highly complex UC projects including planning execution migration validation and post-go-live support.
• Lead endtoend delivery of complex UC and UCaaS projects including planning execution migration validation and postgolive support.
• Drive onprem Cisco UC (CUCM) to Webex Calling Cloud migrations covering user and device migration hybrid configurations and integration using CUBE as Local Gateway.
• Administer and support Cisco UC platforms including CUCM Unity Connection Expressway (C & E MRA) CUBE Webex Control Hub and Webex Contact Center along with upgrades patching certificate management and lifecycle activities.
• Collaborate with business stakeholders vendors and internal technical teams to define solution designs implementation plans technical standards and best practices.
• Develop and maintain runbooks operational procedures and support documentation while monitoring system health using tools such as Splunk Grafana or equivalent platforms.
• Provide advanced incident management troubleshooting and strategic guidance including architecture presentations migration strategies technology roadmaps and compliance with security and governance standards.

Qualifications :

• 8 years of experience designing implementing migrating and supporting Cisco Unified Communications solutions in large enterprise environments.
• Strong hands-on experience with Cisco CUCM Unity Connection Expressway (E & C / MRA) CUBE and Webex Control Hub.
• Proven experience with On-Prem to Webex Calling Cloud migration projects.
• Solid understanding of Cisco Webex Calling and Webex Contact Center design and implementation.
• Experience with VMware ESXi and vCenter supporting UC workloads.
• Strong knowledge of UC protocols including SIP MGCP and networking fundamentals such as VLANs NAT and routing.
• Understanding of UC platform lifecycle management capacity planning and high-availability design.
• Hands-on experience with system upgrades patching certificate management and operational support.
• Exposure to monitoring and observability tools such as Splunk Grafana or similar solutions.
• Strong troubleshooting skills with the ability to resolve complex and non-complex UC issues.
• Excellent customer service mindset with strong follow-up documentation and organizational skills.
• Strong written and verbal communication skills with proven experience collaborating with global teams and stakeholders.
• Understanding of ITIL-based operational processes is preferred.

Nice to have:

• Cloud platform knowledge: Azure Entra ID AWS
• Experience with automation and API integrations
• Programming or scripting experience (Python JavaScript or similar)
• Exposure to hybrid or multi-cloud UC architectures

Additional Information :

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.

Remote Work :

Yes

Employment Type :

Full-time