Healthcare Support Specialist Emergency Department

TheHealthcare Support Specialist (HSS)facilitatespatientvisitsand supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits which can include:coordinating complexappointmentschedulesanddailyactivities of the care providers in a multispecialty medical practicepreparingpatientscompletingpre-examinationrecord information managing the flow of patient materials. Obtains or verifies patient demographics medical insurance information andproperlyadvisespatientsofschedulingdelaysorchangesto the appropriate individuals and serves as a direct contact and resourcetothepatient. Preparesordersandschedulesscreening tests following practice guidelines. Measures and documents tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms insurance verification as well as processes patient facilitation of patient visit this may include restroom and/or clothing change assistance placement of apparatus on patient priortoexamandIVremovalandmayassisttheproceduralist during a procedure. Able to navigate through multiple electronic applications and devices medical equipment examples include iPad/tablets Text Reminder Notifications andassistingpatientsinusingKiosks.

This role may also support access and navigation activities includinggreetingpatientsandvisitorsassistinginnavigation

verifyingpatientappointmentsand/orvisitorstat intheEHR and following designated screening scripts and process flows. Additionally the HSS working in access and navigation is responsibleforunderstandingandenforcingentranceutilization and related policies (ex: masking badging) and engaging security nursing and other multidisciplinary team members for ensuringpolicyenforcement and monitoring patient and visitor flow within the building. Effective communication excellent customer service and conflict de-escalation skills are required. Healthcare Support Specialists must be abletopush/pullupto75poundsonoccasion.

This role requires flexibility which may include cross-coverage andtraveldependingonlocation.

Mustbewillingtoadjustwork schedules in response to department or clinical needs.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Highschooldiploma/GEDandminimumtwoyearscustomerservice experience in an environment requiring multi-tasking such as a call center administrative/physicians office appointmentschedulerorretail/serviceindustry;ORAssociates Degree. Individuals without relevant medical education or medical experience will be required to successfully complete aMedicalTerminologycoursewithinsixmonthsofemployment. Associates Degree and coursework in a healthcare relatedfieldispreferred( or comparable). Exposure to electronic health -directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication including proper telephone etiquette face-to-face interactions and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficultsituationsremaincalmunderstressmanageemotional situations display empathy and maintain positivecommunicationduringarapidlychanging/dynamicenvironment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly positive attitude display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to achangingworkenvironmentwhichwillrequireongoingmaintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical working directly with patients who may exhibit diverse needs.

BasicLifeSupport(BLS)mayberequiredinsomeareas. Individualsmayalsoneedtocompleteadditionalcourseworkuponhire.