Danish Customer Service Officer Monday to Friday

An international organisation is seeking a Danish-speaking Customer Service Officer to join a growing team in Malta. This role combines customer support sales and collections making it ideal for someone who enjoys both relationship management and results-driven environments.

You will be part of a dynamic multicultural team supporting customers across multiple touchpoints while contributing to business performance and operational efficiency.

Responsibilities

• Deliver accurate and professional support to customers regarding products services and payments
• Handle inbound and outbound communication via phone email live chat and SMS
• Support customer onboarding processes including documentation and verification
• Drive sales by identifying customer needs and promoting relevant products/services
• Manage customer accounts in collaboration with internal collections and payments teams
• Ensure compliance with internal policies procedures and regulatory requirements
• Maintain a high standard of customer experience across all interactions
• Collaborate with cross-functional teams to ensure smooth and efficient operations
• Contribute to reporting process improvements and operational documentation
• Support training and onboarding of new team members when required
• Take initiative in suggesting improvements to systems and workflows

Requirements

• Fluency in Danish and English (written and spoken)
• Previous experience in customer service collections or sales (financial services experience is an advantage)
• Experience with customer onboarding and document verification processes
• Strong communication and interpersonal skills with a commercial mindset
• Detail-oriented with the ability to work independently and take initiative
• Team-oriented with a proactive and solution-driven approach
• Comfortable working with targets and performance-driven environments
• Good knowledge of Microsoft Office particularly Excel

• Health Insurance
• Paid Voluntary Overtime
• Monday to Friday - no weekends
• 10% annual performance bonus
• Salary increase after successful probation
• Relocation package of up to 1000 Eur