Assistant Front Office Manager

EOE/AA/Disabled/Veterans

About Hilton Hotels

Our team members are changing the world one stay at a time. Theyre engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and youll have more than just a job. Youll have a challenging and rewarding career in the hospitality industry.

About the role

In your new role as Assistant Front Office Manager you will be responsible for assisting with the management of Front Office operations by supporting the team with daily activities and ensuring brand service standards are met to the highest quality. You will provide exceptional service by engaging guests from arrival to departure and respond to all requests inquiries and complaints during their stay. Reporting to the Front Office Manager you will enjoy working as part of a team in a fast-paced environment on a rotating shift basis.

Duties/responsibilities

Assist the Front Office Manager with the management and support of daily Front Office Operations

Manage support and develop the Front Office team ensuring that brand standards are met and guest expectations are exceeded

Handle guest requests inquiries and complaints

Maximise sales revenues through up-selling and marketing programs within the department

Monitor Guest satisfaction reports and implement actions to improve results

Set departmental objectives work schedules budgets policies and procedures

Ensure your team maintains a professional manner and are up to date with VIP guest movements hotel events local attractions and activities

Culture and benefits

Our team are responsible for living up to our brand promise of ensuring that every guest feels cared for valued and respected we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision To fill the earth with the light and warmth of hospitality to our values of Hospitality Integrity Leadership Teamwork Ownership and Now. As a Hilton team member you can expect to receive;

A competitive industry wage and generous annual leave benefits

Team member only discount - global Hilton room rates

Membership with Hilton Rewards Australasian benefits program

Discounts of up to 50% on products and services in participating Hilton outlets

Access to Hilton University training offering more than 2500 learning programs

Career development planning and opportunities

Skills/experience

A degree or diploma in Hotel Management or equivalent

A minimum of 2 years of Front Office supervisory experience in the hotel leisure and/or retail sector

Fluent in the English language in order to communicate professionally with guests and team members both in person and over the telephone

Excellent leadership inter-personal training and development skills

A passion for delivering exceptional guest experiences

Computer literate

Demonstrated ability to resolve problems and conflict and work efficiently under pressure

Well-presented organised and calm personality