Collections Specialist
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT OUR COMPANY:
Over the years our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards which are at all time highs in the US. And weve been able to refinance $6 Billion in loans through our network of Splash powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And weve raised over $135 million from investors like partners of DST Global Citi Ventures TruStage Ventures Northwestern Mutual Future Ventures Detroit Venture Partners and more.
But at our core were still that little company from Cleveland with a big dream: to make people more powerful than their debt and were just getting started..
ABOUT OUR WORKPLACE:
Splash is remote-first and proud of it.
We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now were focused on building financial technologies that fundamentally transform how the industry lends.
Although Splash has been around since 2013 we still operate like a startup fast-paced nimble and full of heart. Were good people who care deeply about doing meaningful work and we approach challenges with creativity passion and urgency.
And to hire the best we provide the best: great health insurance competitive salaries and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected even from afar.
At Splash everything we do is guided by our values:
Own It We take full accountability and follow through on commitments.
Raise the Bar We move fast innovate faster and push through barriers.
Say the Hard Thing We speak up with honesty respect and a desire to solve problems and make things better.
Elevate Each Other We win as a team by lifting each other up.
These values show up in how we work and how we connect whether were collaborating on big projects or bonding over everyday moments. Yes we even have Slack channels for #kids-and-pets and #foodbecause we believe being human makes us better teammates.
ABOUT THE ROLE:
Splash Financial is hiring a Collections Specialist who understands that a phone call about a past-due balance can either break trust or build it. Youll work directly with customers navigating real financial stress helping them find a path forward through payment arrangements and hardship programs while protecting the health of Splashs loan portfolio. This is a role for someone who takes pride in turning a hard conversation into a good outcome who can hold a firm line while making a customer feel genuinely supported and who sees every interaction as a chance to represent Splash at its best.
Youll collaborate closely with internal teams to share customer insights flag emerging trends and help shape the programs and policies that make a real difference for borrowers. If youre motivated by solving problems hitting goals and making a measurable impact this is the role for you.
This is a full-time in-person role based in our Mesa AZ office. Candidates must be located in the Greater Phoenix Area. Hours are Monday through Friday 8:00am5:00pm (Standard Time) and 9:00am6:00pm (Daylight Saving Time).
WHAT YOULL DO AT SPLASH:
- Handle inbound customer inquiries via phone email and chat with professionalism and empathy.
- Make outbound contact with past-due customers to secure payments or establish payment arrangements.
- Assess customers financial situations and offer appropriate hardship programs.
- Resolve loan concerns and questions aiming for first-contact resolution.
- Accurately document all interactions in our CRM to maintain clean records and support continuous improvement.
- Surface customer insights and trends to management to help improve products policies and operations.
- Follow up on open issues to ensure timely resolution and high customer satisfaction.
WHAT YOULL BRING TO SPLASH:
- 12 years of collections loan servicing or financial services experience.
- Strong verbal and written communication skills you can deliver difficult news with clarity and care.
- Comfort navigating CRM platforms and a generally tech-savvy mindset.
- Proficiency in Microsoft Office or Google Suite.
- Ability to manage competing priorities without dropping the ball.
- A problem-solving attitude and a genuine customer-first approach.
COMPENSATION:
The base pay for this role is $21.00 per hour based on market data and internal compensation practices. This role may also be eligible for an incentive program based on performance.
SPLASHERS ENJOY:
- Fully remote work freedom
- Competitive salary packages
- Flexible PTO 9 company holidays
- Equity: Share in our start-up success
- Comprehensive and affordable insurance benefits
- Paid parental leave for both caregivers
- Essential modern equipment to get the job done
- Fully paid Claude subscription to supercharge your work
- 401(k) for your future savings
- Quarterly meet-ups: In person & virtual fun
- Awesome Splash swag to flaunt your team spirit
Employment at Splash is based on individual merit. Opportunities are open to all without regard to race color religion sex creed age handicap national origin ancestry military status veteran status medical condition marital status sexual orientation affectional preference or other irrelevant factors. Splash is an equal opportunity employer.
JOB OFFER & RECRUITMENT SCAM NOTICE
At Splash Financial we want candidates to feel confident and safe throughout the hiring process. Unfortunately scammers sometimes pose as employers to trick job seekers into sharing personal information or money.
PLEASE BE AWARE:
- Splash Financial will never ask for payment banking details or cryptocurrency as part of our hiring process.
- All legitimate job communications from Splash Financial will come from an @ email address.
- We do not conduct interviews solely via text message or chat apps.
- Any offer of employment will be made only after a formal interview process and will be sent directly from Splash Financial.
IF YOU RECEIVE A SUSPICIOUS MESSAGE:
- Do not respond or share personal information.
- Do not click on unknown links or download attachments.
- Report the message to
Required Experience:
IC
