Direct Support Trade Floor (Investment Bank)

Job TitleDirect Support Trade Floor (Investment Bank)

LocationLondon

Corporate TitleAssociate

You will be part of a highly motivated technically strong Trade Floor Support team providing dedicated desktop support to demanding front office users working across multiple products not limited to FX Debt Emerging Markets and Corporate Finance.

You willbe directly involved insupportingall front office technologyprojectsandhave a responsibility formaintainingon prem remote racked based computesolution as well as theDisaster Recovery willhaveexposure toinnovativetechnologies and products in a transformational alongside expertsin engineeringproductand the wider End userComputingteam.

What well offer you

A healthy engaged and well-supported workforce are better equipped to do their best work and more importantly enjoy their lives inside and outside the workplace. Thats why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days holiday plus bank holidays with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme 2 days volunteering leave per year

Your key responsibilities

• Maintaining a high degree of customer service for all support queries and adhere to all service management principles (ITIL based environment)
• Understanding of Remote technologies(Citrix).Mixture of virtual and physical end points; Design and procedure writing skills to aid Global teams.
• Technical leader for the support team who can develop and mentor juniortalent
• Prioritising and executing service sure that assignments are scheduled and completedin a timely manner; Assisting with upgrades and deployment of new products - software and hardware
• Performing ticket analysis toidentifycommon issues and trends. Recommending corrective actions to eradicate underlying root causes. Engaging with Desktop and Windows engineering IT service management and other teams to design and implement remedial plans
• Participating in ad hoc weekend working and the teamon-callrota asrequired

Your skills and experience

• Solid trade floor desktop support
• Experience in managing high impacting incidents as well as pro-active problem management
• In-depth knowledge of Windows 10/Office 365 suite of products particularly Excel and Outlook as well as plugins
• In-depth knowledge of Market Data/Trading/Execution platforms
• Excellent client facing skills face to face or via phone/chat/email
• Experience in managing and supporting VOIP phonesturretsand mobile devices

How well support you

• Training and development to help you excel in your career
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunities employer we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers assistive hearing devices adapted keyboards)

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to be namedin The Times Top 50 Employers for Gender Equality and has beenawarded a Gold Award from Stonewall and named in theirTop 100 Employers.

If you have a disability health condition or require any adjustments during the application process we encourage you to contact our Adjustments Concierge onto discuss.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly thinking commercially taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.