Order Coordination Manager

Order Coordination Manager

Alrode Johannesburg

Onsite

Purpose of Role: The Order Coordination Manager ensures smooth execution of customer orders from entry to delivery managing exceptions and providing proactive communication to internal and external stakeholders. It focuses on operational excellence customer satisfaction and root cause analysis for delays.

Specifically it is responsible for the end-to-end order lifecycle across the EMECA region. This includes order fulfilment coordination and issue resolution. The role ensures that customer orders are processed accurately efficiently and in alignment with service levels and continuously striving for excellence.

What we offer: At Weir we are proud to provide reward on a basis which is fair and attractive including a competitive benefits package. Through our We are Weir framework we focus on the importance of our people and the contribution they make to our organisation.

• Health & Wellbeing: As a global organisation there isnt one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership Safety & Environmental Mental Wellbeing Physical Wellbeing Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.
• Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges explore new areas learn progress and excel. Best of all there is no set path that our people must go down. Instead everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
• Be You and Belong: Weir is a welcoming inclusive place where everyones contribution is recognised and all employees are encouraged to innovate collaborate and be themselves.

Key Responsibilities.

• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Order Management:

• Implement processes and controls to track and manage order delivery adherence and take corrective action when exceptions arise. This includes coordination with all other ISC functions to ensure expediency of order delivery.
• Coordinate across the ISC functions to ensure orders are delivered on time and in good order.
• Track order status provide proactive updates to Sales and Project Management on delivery dates and potential delays.
• Resolve issues impacting OTD and escalate critical cases as needed.
• Own mitigation plans for injured orders throughout execution.
• Manage orderbook delivery adherence and corrective actions.

Return:

• Work with relevant functions to ensure returns are executed in a timely manner and closed off with an appropriate response.
• Implement processes and controls to track and manage return order delivery adherence and take corrective action when exceptions arise. This includes coordination with all other ISC functions to ensure relevant actions from NCR or CAR investigations are appropriate and closed out.
• Coordinate with other regional and divisional teams where the ISC function is waiting for information for example sales quality engineering projects etc.

Collaboration:

• Coordinate with Source Make & Maintain and Assemble & Fulfil teams to ensure optimal integration and execution of orders across our ISC functions.
• Work closely with the Sales Service Engineering and Projects teams to manage on time delivery and implement actions and plans to correct when deviations occur.

Continuous Improvement:

• Drive continuous improvement of processes through the application of WINS and data analytics to identify trends and opportunities for enhancement.
• Drive the adoption of Weir standard / best practice processes systems and tools across EMEA through active leadership and participation in the Mastering Systems program.
• Improve efficiencies reduce costs and drive towards excellence in service levels.
• Capture and report delay reasons to drive corrective actions and process improvements.
• Ensure NCR/CAR investigations are closed out for returns and warranty orders.

Team Leadership:

• Leverage advanced analytics and digital tools to make data-driven decisions and optimise order execution and delivery.
• Provide visibility in end-to-end processes to support efficient and effective ways of working and performance.
• Support adoption of automation and digital tools for order coordination processes including ensuring availability of team members or self to participate in key user activities as required.
• Monitor governance and risk indicators to ensure compliance.

Job Knowledge/Education and Qualifications:

• Bachelors degree relevant technical qualification or equivalent.
• Demonstrated ability to improve own area performance.
• Demonstrated ability to deliver change at the appropriate level.
• Experience in order processing roles (sales orders purchase orders manufacturing orders etc).
• Management and leadership experience.

Founded in 1871 Weir is a world leading engineering business with a purpose to make mining operations smarter more efficient and sustainable. Thanks to Weirs technology our customers can produce essential metals and minerals using less energy water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11000 uniquely talented people in over 60 counties inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir please visit ourCareer Page andLinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation veteran status disability age or any other legally protected status.

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