Senior Azure Platform Engineer

Job Description

The Senior Azure Platform Engineer Managed Services is a hands-on cloud engineering role responsible for the operational stability reliability automation and continuous improvement of business-critical platforms hosted on Microsoft Azure.

This role operates within a standalone Azure Cloud Managed Service model delivering Level 2 and Level 3 platform support across Production Pre-Production and Development environments.

The role blends deep technical engineering expertise with managed service operational discipline and requires strong AKS Azure PaaS Terraform CI/CD and observability capabilities.

The Senior Engineer collaborates closely with the Cloud Lead and acts as a technical escalation point and substitute during periods of absence.

Responsibilities

• Provide Level 2 and Level 3 operational support for Azure platform components
• Manage and support Azure Kubernetes Service (AKS) clusters and containerised workloads
• Troubleshoot and remediate platform incidents across Azure PaaS services including:
  • Azure API Management
  • Application Gateway & Ingress
  • Azure Functions
  • Azure Key Vault
  • Azure Storage & Data Lake
  • Azure Networking (VNet Private Link VPN ExpressRoute)
  • Microsoft Entra ID (Service Accounts & Managed Identities)
• Participate in 24 7 on-call rotation for Priority 1 and Priority 2 incidents
• Lead complex technical investigations and Root Cause Analysis (RCA)
• Implement and review Terraform Infrastructure-as-Code changes
• Support and maintain CI/CD pipelines for platform and workload deployments
• Implement automation to reduce operational toil (runbooks scripting event-driven remediation)
• Perform platform upgrades patching and security remediation
• Liaise with Microsoft Azure support and third-party vendors for escalations
• Contribute to continuous improvement of monitoring alerting and observability platforms
• Work within ITIL-aligned incident problem change and service request processes
• Collaborate with engineering and development teams
• Provide technical mentoring and knowledge sharing within the team
• Act as technical substitute for the Cloud Lead when required