Business Development Manager – Key Accounts Western USA and Canada

One of the best-known names in cruising Cunard is the worlds leading international premium cruise line carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation Cunard is well known for its White Star Service and Trans-Atlantic Crossings.

This role is responsible for the business development and revenue growth of a defined portfolio of key travel agency accounts and consortia within the West region. The position focuses on driving sales performance strengthening strategic partnerships and executing accountspecific growth plans aligned with Cunards commercial objectives and Cultural Essentials. The role operates with a high degree of autonomy and partners closely with internal Sales Marketing Revenue Management and Customer Service teams.

Heres a summary of whatCunardis looking for in a Business Development Manager-West. Is this you

Responsibilities:

Business Development & Revenue Growth

• Own and deliver sales performance for assigned key accounts and consortia.

• Develop and execute strategic account plans to drive share growth Grills penetration and premium itinerary performance.

• Identify incremental revenue opportunities and close nearterm business through consultative selling and disciplined followup.

• Utilize CRM systems (Salesforce preferred) to manage pipeline track opportunities document account activity and support forecasting and reporting.

Agency Account Management

• Serve as primary relationship owner for assigned accounts acting as the senior point of contact.

• Conduct regular business reviews strategy sessions and performance tracking.

Marketing & Commercial Planning

• Develop and manage coop marketing plans in partnership with Marketing and agency stakeholders.

• Oversee execution of campaigns events and promotions tied to measurable results.

• Participate in trade conferences and industry events often including evenings and/or weekends and occasional international travel to support commercial objectives and account growth.

Communication & Collaboration (15%)

• Partner crossfunctionally to align sales marketing and service execution

• Provide consistent feedback and insights to leadership on market conditions and competitive dynamic

Budget & Resource Management (5%)

• Manage assigned budgets responsibly ensuring alignment to ROI and commercial priorities

Knowledge Skills & Abilities:

• Scope: This role operates with a high degree of autonomy and minimal daytoday supervision requiring strong planning prioritization and timemanagement skills. The position is fieldbased and involves regular travel including participation in trade events ship inspections and agency engagements some of which may occur on evenings or weekends. The role is responsible for managing multiple accounts and initiatives simultaneously leveraging CRM tools (Salesforce preferred) to track activity pipeline and performance. Success is measured by sales results account growth and the ability to adapt to market conditions competitive dynamics and evolving commercial priorities.

• Problem solving: Applies sound judgment to resolve complex account service and commercial challenges. Balances customer needs with company objectives identifying practical solutions that drive longterm partnership value and revenue growth.

• Impact: Direct impact on regional and national sales performance product penetration and account retention. Decisions influence revenue outcomes brand positioning within strategic partners and Cunards competitive standing in the Northeast market.

• Leadership: Leads through influence rather than direct authority. Models Cunards Cultural Essentials builds trust with internal and external partners and demonstrates accountability professionalism and collaborative leadership.

Requirements:

• Education: Bachelors degree required (Business Marketing Communications preferred)

• Minimum 3 years B2B sales experience

• Preferred 5 years B2B sales experience within the travel industry

Knowledge Skills & Abilities:

• Strong consultative selling and presentation skills (inperson and virtual)

• Excellent written and verbal communication

• Proficiency in Microsoft Office (Excel Word PowerPoint)

• Ability to plan prioritize and manage multiple initiatives independently

• Entrepreneurial mindset with strong collaboration skills

Travel: 25-50% with shipboard travel likely

Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs projects or operations.

Physical Demands: May need to stand for long periods of time.

This position is classified as remote. As a remote role it allows employees to work full-time from their home. It may also require regular travel to Cunard headquarters in Santa Clarita CA for in-office collaboration.

Benefits

• Cruise and Travel PrivilegesforYou andYourFamily
• HealthBenefits
• 401(k)
• Employee Stock Purchase Plan
• Training& Professional Development
• Tuition & Professional Certification Reimbursement

Our Culture Stronger Together

Our highest responsibilitiesand top priorities arecompliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate VisionStatementand our Core Values at:
an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request asrequiredtocomply withapplicable you have a disability and requireassistancein this application process please contact.

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