Key Account Manager

Primary purpose of the job

To effectively provide an outstanding service to all clients through the achievement and control of the sales function by exceeding sales targets and management of CRM with the ultimate aim of achieving company profitability & objectives and in line with acceptable corporate governance standards.

Main Responsibilities

• Contributing to the development and application of the sales strategy and plans which contribute to the overall business objectives.
• Managing and controlling all aspects of customer relationship management.
• Obtaining new business and the effective management of the portfolios top clients.
• Maintaining sound relationships with existing clients and fostering the development of new clients
• Fostering and maintaining relationships with the professional sector and endorsing the development of specifications
• Managing & controlling the progress of sales enquiries through to a successful sale.
• Providing assistance to finance department in respect of collections and communicating and assistance in resolving customer complaints
• Ensuring the collections of cash sales in full (cleared in bank) prior to manufacture & release of goods.
• Developing gathering and sharing of market intelligence with all stakeholders.
• Effective use of SAP and attending to the assimilation of required reporting
• Attendance in and participation of stock takes conference attendance and training sessions
• Inspections of construction sites prior to mobile mill rollings and steel laying foundations (where applicable)

Key competencies and skills:

• Strategic Relationship Management
• Commercial & Negotiation Skills
• Customer-Centric Thinking
• Analytical & Problem-Solving Skills
• Communication & Stakeholder Management
• Resilient and target-driven
• Consistent target achievement

Additional/specific work requirements

• Valid Drivers licence
• Own vehicle

Qualifications required:

• Minimum academic qualification: National Diploma in Sales
• Qualifications as an added advantage: Degree in Sales Marketing Business Management or a related field will be an added advantage.

Experience required:

• General work experience (years): 05 years in sales account management or a related field
• Specific to the position (level/discipline/years): 03-05 years in a Key Account Management or Sales role preferably within the manufacturing / steel / construction industry
• Industry: Steel manufacturing building materials or construction industry

Computer literacy:

• Proficient in Microsoft Office Suite (Excel Word PowerPoint and Outlook)
• Experience with CRM systems Sap (Advantage)

Language requirements

• Strong communication skills in English (written and verbal)
• Multilingual ability (Advantage)
• Ability to engage professionally with clients at all levels