Manager- Credit Control, InsuranceReinsurance

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE:G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Manager/ Manager/Senior Manager for Credit Control Insurance/Reinsurance
Role Purpose:
To manage core credit control operations including cash application reconciliations broker and commission accounting debt monitoring and payment processing. The role ensures timely cash inflow accurate financial records and effective management of broker and customer accounts.
Key Responsibilities:
1. Accounts Receivable & Reconciliations
Perform accounts and debt reconciliations including ageing reports open item reports and unallocated cash (UNCASH) analysis.
Prepare and review aging debtor and open-item reports.
Reconcile broker direct and agent accounts and ledgers.
Maintain policy account REG and bank master data.
Investigate and resolve unreconciled transactions discrepancies and allocation issues.

2. Cash Application & Payment Processing
Allocate incoming cash receipts from bank statements EDI RPA agent collections and direct deposits.
Process direct debit runs and handle receipt postings and exceptions.
Maintain cash allocation templates and support automated allocation activities.
Process outgoing payments refunds and carrier settlements in line with approval controls.
Submit remittance advice and payment requests for processing.

3. Commission & Broker Account Management
Manage outgoing broker and agent commission payments.
Validate commission files and prepare commission statements.
Produce and distribute broker statements.
Support broker account changes and ledger maintenance.
Ensure broker balances are regularly reviewed and reconciled.

4. Debt Management & Delinquency Control
Monitor overdue balances and outstanding debt across broker agent and direct business.
Execute dunning processes for agent collections and direct debit rejections.
Issue overdue cancellation and delinquency letters through approved channels.
Support monthly cancellation and overdue chasing activities.
Liaise with brokers and internal teams to resolve aged debt and payment disputes.
Qualifications and Experience:
Strong knowledge of Credit Control Accounts Receivable and reconciliations
Experience in cash allocation broker accounting and commissions processing
Strong knowledge of P&C re/insurance concepts and procedures.
High attention to detail and analytical capability
Effective communication and stakeholder coordination skills
Ability to manage high-volume transactional work with accuracy
Any graduate except technical (B. Com / . / B.A) Preferences for Finance Accounting Commerce or equivalent
36 years of experience in Credit Control or Accounts Receivable (Insurance or Financial Services preferred)

Skills Summarised
CommunicationGood English
Typing SpeedHigh
MH1PC and MS Office - Good knowledge of MS Excel Word etc.
MH2Insurance/Reinsurance knowledge
MH3Credit Control - Accounts Receivable & Reconciliations Cash Application & Payment Processing Commission & Broker Account Management Debt Management & Delinquency Control
MH4Reading and comprehension skills

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.