Front Office Supervisor Hilton Columbus Downtown

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Nestled in the heart of the Short North Arts District connected to the Greater Columbus Convention Center our hotel boasts two towers with 1000 guest rooms 75000 square feet of event space and several unique dining experiences.

The Front Office Team at the Hilton Columbus Downtown is currently seeking a Supervisor (Full-Time)to work at our award-winning property. Bring your talents to the table in a creative dynamic atmosphere with teammates that share the same passion for hospitality!

We offer amazing benefits such as worldwide travel discounts DailyPay FREE parking or discounted bus pass shift meals paid time off starting on your first day and much more!

A Front Desk Supervisor supervises the activities manages at the hotel front desk including check-in/check-out Guest requests concierge services and promotion of in-house activities.

What will I be doing

As a Front Desk Supervisor you will oversee the front office activities between the Guest the hotel and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have a current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance standards and performance of Team Members with an emphasis on training and teamwork
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests inquiries and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

EOE/AA/Disabled/Veterans