ServiceNow Admin

What success looks like in this role:

Gains familiarity with Maintenance & Support (M&S) Engineering concepts practices and methodologies.
With guidance performs and/or assists with standard support requests including:
o Identifying recording and classifying problems of low complexity and impact
o Investigating and diagnosing identified problems proposing changes for problem resolution
o Detecting recording and classifying incidents and initial support investigation diagnosis resolution / recovery and closure
o Formulating and testing of proposed incident resolutions (with assigned M&S team members) and
o Integrating updates fixes and change requests within the client environment
Follows established escalation procedures for difficult or unusual incidents.
Documents own tickets and contributes to technical document preparation FAQs and release notes.
Contributes to root cause analysis and change recommendations.
Learns and adheres to industry and company M&S Engineering standards.

#LI-LS1

You will be successful in this role if you have:

We are looking for a motivated ServiceNow Administrator (Fresher) with 02 years of experience and certification. This role involves client-facing interactions so strong communication skills are essential along with basic ServiceNow knowledge.

Key Responsibilities:

• Assist in administration and maintenance of the ServiceNow platform
• Configure and support modules like Incident Problem and Change Management
• Handle service requests and resolve basic platform issues
• Manage users roles and access controls
• Work on workflows business rules and UI policies
• Interact with clients/stakeholders to understand requirements and provide support
• Provide timely updates and status reports to clients
• Collaborate with internal teams for enhancements and issue resolution
• Maintain proper documentation of tasks and processes

Required Skills:

• Strong communication and interpersonal skills (mandatory client-facing role)
• Basic understanding of ITSM processes
• Knowledge of ServiceNow platform/navigation
• Good analytical and problem-solving abilities
• Ability to handle client queries professionally

Qualifications:

• Bachelors degree in Computer Science IT or related field
• Mandatory: ServiceNow Certified System Administrator (CSA) certification

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

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