Director of Rooms

The Director of Rooms leads all Rooms Division operations ensuring seamless execution exceptional guest experiences and high-performing teams across Front Office Housekeeping and Guest Services.

Qualifications :

Operations & Guest Experience

• Oversee daily operations across Front Office Housekeeping Concierge and Guest Relations to ensure a seamless guest journey
• Drive operational efficiency and consistency in service standards cleanliness and product presentation
• Champion Housekeeping excellence ensuring the highest standards across guest rooms public areas and back-of-house
• Optimize room readiness turnaround time and inter-department coordination
• Monitor guest feedback (LQA TrustYou etc.) and take proactive actions to enhance satisfaction
• Lead service recovery and handle guest escalations with a solution-oriented approach
• Collaborate closely with Engineering to ensure preventive maintenance and product upkeep

Team Development & Leadership

• Build lead and develop high-performing teams across all Rooms Division functions
• Drive a strong service culture and guest-centric mindset aligned with brand values
• Focus on Housekeeping capability building (skills discipline grooming productivity)
• Lead recruitment onboarding training and succession planning
• Coach and mentor leaders to strengthen accountability and operational ownership
• Foster engagement teamwork and clear communication across departments

Financial & Operational Performance

• Manage Rooms Division budget including payroll supplies and operational costs
• Drive productivity and cost efficiency while maintaining service excellence
• Monitor key KPIs: occupancy RevPAR ADR room readiness housekeeping productivity cost per occupied room
• Support strategic planning and contribute to overall hotel performance

Others

• Ensure compliance with hygiene safety and regulatory standards
• Maintain readiness for internal and external audits
• Drive sustainability initiatives within Rooms Division

Additional Information :

Knowledge & Experience

• Minimum 810 years in Rooms Division with strong leadership progression particularly in Housekeeping
• Proven experience in luxury or upscale international hotel brands
• Strong operational background with a focus on service excellence
• Pre-opening experience is an advantage
• Familiarity with PMS (e.g. Opera Alice..) and quality audit systems

Competencies

• Strong operational leadership and execution capability
• Guest-focused mindset with attention to detail
• Ability to build and develop high-performing teams
• Strong problem-solving and decision-making skills
• Effective communication and stakeholder management

Remote Work :

No

Employment Type :

Full-time