Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Principal Consultant - Enterprise Collaboration Architect EU

In this role you will manage global collaboration services ensuring SLA compliance and security. You will drive Microsoft 365 adoption support mobile device management coordinate onboarding for new services facilitate change management and maintain governance through ITSM frameworks and ServiceNow.

Responsibilities

Manage global operations across collaboration services including devices messaging mobility and unified communications (Teams/Zoom).

Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.

Oversee lifecycle management and compliance (patching encryption security) of workplace assets.

Drive adoption and optimization of Microsoft 365 tools (Teams SharePoint OneDrive Viva).

Coordinate onboarding for new services and M&A integrations ensuring operational readiness.

Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.

Support mobile device management and app provisioning using Intune and Mosyle.

Track and report service performance metrics usage analytics and device compliance.

Facilitate change management using Prosci or equivalent methodologies.

Contribute to continuous improvement initiatives.

Maintain governance and documentation through ITSM frameworks ServiceNow and internal wikis.

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in information technology computer science or a related field.

Expert Technical knowledge Collaboration-OneDrive tools M365 suite SharePoint Mobility-Mobile/Tablet and Unified Communications-Teams Yammer

Experience with device management tools (Intune SCCM Mosyle)

Knowledge of ITSM frameworks and service governance

Ability to coordinate outsourced service delivery

Familiarity with Power Platform (Power Automate Power Apps)

Strong analytical and reporting skills

Strategic thinking and roadmap execution

Customer-centric mindset and service orientation

Ability to work across cultures and time zones

Experience with mobile device security and compliance

Understanding of collaboration metrics and KPIs

Preferred Qualifications/ Skills

Masters degree in a relevant field.

Proficiency in using tools like Power BI for enhanced reporting and insights.

Experience with scripting languages such as PowerShell to automate routine tasks.

Knowledge of cybersecurity best practices and tools to enhance device and data protection.

Understanding of change management frameworks such as Prosci to facilitate smooth transitions.

Experience with integrating cloud services beyond Microsoft like AWS or Google Cloud for broader solutions

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.