Front Office Manager
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Embassy Suites Jacksonville is currently seeing a Front Office Manager to join our growing team!
Description of the Role:
As the Front Office Manager at Embassy Suites - Jacksonville you will be the direct supervisor of all front desk staff. Your main responsibility will be to ensure the proper completion of front desk duties. Additionally you will be in charge of completing front desk duties such as reservations directing and coordinating front desk activities handling guest services and monitoring telephone communications. You will also play a crucial role in preparing budgets and reports for the front desk department with a strong focus on enhancing the overall stay experience for our guests.
Vesta Values
Be In The Know
Communicate and Collaborate
Own It
Think Ahead
Make it Personal
Spark Success
Be an Inspiration
Benefits
- Employee Benefits
- Career Growth
- Dental
- Vision
- Medical
- PTO
- Holidays
- Flexible Scheduling
- Competitive Pay
- Room Discounts
Responsibilities
- Anticipates and intervenes in all instances of guest dissatisfaction withhotel policy
- Maximizes room revenue and occupancy by consistently reviewing status
- Ensures financial performance of the front desk department
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel available rooms rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Up sell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Qualifications
- 4 years in related experience or field.
- Must have basic mathematical skills Microsoft office and basic computer skills
- Ability to apply common sense empathy and understanding to carry out instructions and provide delegation to staff
- Customer service experience with passion to do so Make it Right
- Previous hotel experience preferred Hilton and Marriott.
- Excellent communication and organizational skills
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
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