Credit Controller

He aha te tūranga - About the role: 

Credit control in our organisation is inherently complex and sensitive due to the nature of the services we provide. Were now looking for someone to support our small credit control team on an 8-month fixed term contract basis (until December 2026). This role is less about traditional debt collection and more about empathetic respectful customer engagement.

Youll be responsible for following up on outstanding ambulance service charges or other commercial products in a highvolume environment. Most interactions are completed by phone supported by written communication or SMS.

This role would suit someone with strong callcentre or customer service experience excellent communication skills and a genuine people-focused approach.

Key Responsibilities

• Maintaining accurate customer credit records including payment histories and accounts status
• Proactively follow up with customers on overdue payments and reduce aged debt
• Escalate unresolved disputes and coordinate with billing sales or service teams to reach resolution and facilitate payment
• Contributing to credit control process improvements policies and performance metrics.

Qualifications :

Ko wai koe - About you:

• Strong experience in a highvolume callcentre or customer service environment
• Excellent verbal and written communication skills
• A calm respectful and empathetic approach even in sensitive situations
• Confidence handling a wide range of customer conversations
• Willingness to learn credit control processes (full training provided)
• Good attention to detail and ability to manage multiple tasks
• A teamoriented mindset and positive attitude

Additional Information :

Me pēhea te tuku tono - How to apply

This is a rare opportunity to be part of something meaningful joining a function that directly supports the financial sustainability of a purpose-driven organisation. Youll also enjoy meaningful flexibility with only 2 days per week required in the office this role supports balance while still enabling strong team connection and stakeholder engagement. Hours are Monday to Friday 8:30am to 5pm and full time hours preferred but we are open to considering part time hours if desired.

To express your interest in this opportunity please click on Im Interested by EOD Tuesday 21st April 2026

For further information please contact Lindsey Frankland on  or email

At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.

If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.

Remote Work :

No

Employment Type :

Contract