Assistant Executive Housekeeper

Operations

• Support the Executive Housekeeper in overseeing day-to-day housekeeping operations across guestrooms public areas laundry linen uniforms and floral services
• Ensure implementation and adherence to Housekeeping SOPs and brand standards
• Conduct regular inspections of rooms public areas and back-of-house to maintain cleanliness maintenance and presentation standards
• Monitor guest requests and feedback ensuring timely follow-up and service recovery where required
• Ensure VIP guests repeat guests and priority members receive appropriate attention and service
• Coordinate with Front Office Engineering and Laundry to ensure smooth operations and accurate room status
• Monitor usage of linen guest supplies and cleaning materials in line with cost control guidelines
• Assist in planning and supervising deep cleaning and preventive maintenance programs

Team Management

• Support the Executive Housekeeper in supervising and guiding the housekeeping team
• Assist in preparing staff schedules and allocating daily tasks to ensure operational efficiency
• Provide on-the-job training and coaching to improve team performance and service delivery
• Ensure grooming discipline and performance standards are maintained
• Encourage teamwork accountability and a positive working environment
• Support recruitment onboarding and performance review processes

Administration & Control

• Assist in monitoring departmental expenses in line with the approved budget
• Maintain accurate records including inspections lost & found attendance payroll inputs and productivity reports
• Support preparation of reports audits and documentation as required
• Ensure compliance with safety security and hygiene standards (including key control and emergency procedures)
• Supervise external contractors and vendors to ensure compliance with hotel policies and standards

Communication & Support Role

• Maintain effective communication with all departments regarding housekeeping operations
• Keep the Executive Housekeeper informed of operational issues and follow up on action plans
• Act on behalf of the Executive Housekeeper in their absence as assigned

Qualifications :

Knowledge and Experience

• Minimum 2 years of Housekeeping experience as the same level
• Excellent reading writing and oral proficiency in English language
• Good working knowledge of MS Excel Word & PowerPoint
• Familiarity with Opera Future Log and MC system is an advance

Competencies

• Strong leadership interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task work well in stressful & high-pressure situations
• Well-presented and professionally groomed at all times

Additional Information :

Open to Vietnamese candidates only

Remote Work :

No

Employment Type :

Full-time