Repair Coordinator

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Summary

TheRepair Coordinatorwill manage the internal workflow of repair jobs from intake to completion focusing on accurate system updates documentation and coordination with technicians and internal teams rather than direct customer interaction. This role is heavily computer-based and requires strong Salesforce skills and attention to detail.

Responsibilities

Enter and maintain all repair orders equipment details and status updates inSalesforceand the repair/ERP system.
Create and manage internal work orders tasks and purchase orders to keep technicians repairs on pace.
Attach and organize digital documentation (photos estimates test reports vendor quotes and invoices) under the correct records.
Monitor repair status (received in diagnostic waiting on parts in progress completed) and flag bottlenecks or delays to supervisors.
Coordinate internally with shipping inventory and operations to ensure required parts and materials are available for scheduled work.
Run and update simple Salesforce reports/dashboards showing open repairs turnaround times and workload by technician.
Maintain accurate logs for warranty claims returns and vendor repairs and ensure documentation is complete for each case.
Support internal users with Salesforce navigation and data-entry questions related to repair workflows.

Requirements

2 years in a coordinator maintenance/repair support or service desk role focused on internal operations rather than customer-facing work.
Proven day-to-day Salesforce user experience (creating/updating records tasks activities and basic reports; admin experience is a plus but not required).
Strong general computer skills: fast accurate typing; confident with web apps email spreadsheets and shared file systems.
High attention to detail especially with serial numbers part numbers and technical descriptions in work orders.
Solid written communication for clear internal notes and handoffs between technicians purchasing and management.
Ability to juggle multiple open jobs follow through on pending items and work in a fast-paced repair environment.

Required Experience:

Manager

SummaryTheRepair Coordinatorwill manage the internal workflow of repair jobs from intake to completion focusing on accurate system updates documentation and coordination with technicians and internal teams rather than direct customer interaction. This role is heavily computer-based and requires stro...

Summary

Responsibilities

Enter and maintain all repair orders equipment details and status updates inSalesforceand the repair/ERP system.
Create and manage internal work orders tasks and purchase orders to keep technicians repairs on pace.
Attach and organize digital documentation (photos estimates test reports vendor quotes and invoices) under the correct records.
Monitor repair status (received in diagnostic waiting on parts in progress completed) and flag bottlenecks or delays to supervisors.
Coordinate internally with shipping inventory and operations to ensure required parts and materials are available for scheduled work.
Run and update simple Salesforce reports/dashboards showing open repairs turnaround times and workload by technician.
Maintain accurate logs for warranty claims returns and vendor repairs and ensure documentation is complete for each case.
Support internal users with Salesforce navigation and data-entry questions related to repair workflows.

Requirements

2 years in a coordinator maintenance/repair support or service desk role focused on internal operations rather than customer-facing work.
Proven day-to-day Salesforce user experience (creating/updating records tasks activities and basic reports; admin experience is a plus but not required).
Strong general computer skills: fast accurate typing; confident with web apps email spreadsheets and shared file systems.
High attention to detail especially with serial numbers part numbers and technical descriptions in work orders.
Solid written communication for clear internal notes and handoffs between technicians purchasing and management.
Ability to juggle multiple open jobs follow through on pending items and work in a fast-paced repair environment.

Required Experience:

Manager