Solution Specialist

We are seeking a proactive and customer-focused Solution Specialist to join our remote this role you will bridge the gap between business needs and technical solutions ensuring clients and internal stakeholders receive effective scalable and high-quality solutions. You will play a key role in understanding requirements designing tailored solutions and supporting implementation efforts that drive business success.

Key Responsibilities

Solution Design & Delivery

* Analyze client and business requirements to design effective and scalable solutions.

* Translate business needs into technical specifications and functional designs.

* Support the implementation and configuration of systems platforms or applications.

* Ensure solutions align with organizational goals performance standards and best practices.

Client & Stakeholder Engagement

* Act as a primary point of contact for clients and internal stakeholders.

* Conduct discovery sessions to gather requirements and understand business challenges.

* Present solution proposals demos and recommendations clearly and effectively.

* Build strong relationships to ensure client satisfaction and long-term success.

Technical Support & Optimization

* Troubleshoot issues provide root cause analysis and implement corrective actions.

* Monitor system performance and recommend enhancements or optimizations.

* Collaborate with engineering and support teams to resolve technical challenges.

Process Improvement & Innovation

* Identify opportunities to improve workflows systems and solution delivery processes.

* Contribute to the development of best practices documentation and knowledge bases.

* Stay updated on emerging technologies and industry trends to enhance solution offerings.

Required Qualifications

* Bachelors degree in Business Information Technology Computer Science or a related field

* 3 years of experience in solution consulting business analysis technical support or a related role

* Strong understanding of system implementations integrations and business processes

* Experience with CRM ERP SaaS platforms or enterprise applications

* Excellent problem-solving analytical and organizational skills

* Strong communication and presentation skills with the ability to explain technical concepts to non-technical audiences

* Ability to work independently in a remote environment

Preferred Qualifications

* Experience in SaaS fintech healthcare or enterprise technology environments

* Familiarity with APIs system integrations and cloud platforms (AWS Azure GCP)

* Knowledge of project management or agile methodologies

* Experience with tools such as Salesforce ServiceNow Microsoft Dynamics or similar platforms

* Certifications in relevant technologies or solution consulting

Compensation & Benefits

* Flexible remote work environment

* Opportunity to work on impactful client-facing and technology-driven projects

* Access to modern tools systems and professional development resources

* Collaborative and growth-oriented team culture

* Career advancement opportunities within a dynamic organization

Additional Requirements

* Must be physically located within the United States

* Must have a valid U.S. work permit (no sponsorship provided)

* Ability to work across U.S. time zones as needed